SG
Shannon G
1 reviews | Active since Jan 2026
08 May 2026, 15:59
Very dissatisfied customer.
Absolutely atrocious service. Extremely poor response time to claims submission. I am now trying to cancel my policy and getting no response from them. Can only do so by sending an email which they don't respond to and when you try calling, they tell you someone will respond to the email and call you which they don't. Would not recommend them at all.
Helpful (0)
Replies (2)0
Replies (2)
Oneplan Insurance's replyOfficial
08 May 2026, 17:44Dear Shannon,
We sincerely apologise for the inconvenience and frustration you’ve experienced. This is certainly not the level of service or communication we aim to provide, and we regret that your claims process and cancellation request have caused such dissatisfaction.
We sincerely apologise for the inconvenience and frustration you’ve experienced. This is certainly not the level of service or communication we aim to provide, and we regret that your claims process and cancellation request have caused such dissatisfaction.
We understand how important timely responses are, especially when it comes to claims and policy changes, and we acknowledge your concerns regarding delayed feedback and lack of follow‑up. Please be assured that we take this matter seriously.
We will be investigating your experience thoroughly to understand what went wrong and to ensure that the issue is addressed and resolved as a priority. Our aim is to provide clarity, improve communication, and ensure the appropriate team engages with you directly.
Thank you for bringing this to our attention. Your feedback is valuable to us and helps us improve our processes and service standards.
Kind regards,
Oneplan.
Kind regards,
Oneplan.
Oneplan Insurance's reply08 May 2026, 17:44
Official
Dear Shannon,
We sincerely apologise for the inconvenience and frustration you’ve experienced. This is certainly not the level of service or communication we aim to provide, and we regret that your claims process and cancellation request have caused such dissatisfaction.
We sincerely apologise for the inconvenience and frustration you’ve experienced. This is certainly not the level of service or communication we aim to provide, and we regret that your claims process and cancellation request have caused such dissatisfaction.
We understand how important timely responses are, especially when it comes to claims and policy changes, and we acknowledge your concerns regarding delayed feedback and lack of follow‑up. Please be assured that we take this matter seriously.
We will be investigating your experience thoroughly to understand what went wrong and to ensure that the issue is addressed and resolved as a priority. Our aim is to provide clarity, improve communication, and ensure the appropriate team engages with you directly.
Thank you for bringing this to our attention. Your feedback is valuable to us and helps us improve our processes and service standards.
Kind regards,
Oneplan.
Kind regards,
Oneplan.
Oneplan Insurance's replyOfficial
09 May 2026, 16:14Dear Shannon,
We sincerely apologise for the frustration and inconvenience you have experienced, and we truly regret that our service and communication did not meet your expectations.
We sincerely apologise for the frustration and inconvenience you have experienced, and we truly regret that our service and communication did not meet your expectations.
Following a full investigation of your query, we can confirm that your policy is scheduled to cancel as of 1 July 2026, in line with the required one‑month calendar notice period.
We would also like to confirm that your policy is currently on the Accident Plan, and our records show that no claims have been submitted during this period.
That said, we fully acknowledge that the delays in responding to your cancellation request and the lack of clear feedback caused unnecessary frustration, and for this we are truly sorry. This is not the experience we aim to deliver to our clients.
Please accept our apologies for the inconvenience caused. Your feedback has been noted and will be used to address our internal processes and communication gaps to prevent similar situations going forward.
Kind regards,
Oneplan.
Kind regards,
Oneplan.
Oneplan Insurance's reply09 May 2026, 16:14
Official
Dear Shannon,
We sincerely apologise for the frustration and inconvenience you have experienced, and we truly regret that our service and communication did not meet your expectations.
We sincerely apologise for the frustration and inconvenience you have experienced, and we truly regret that our service and communication did not meet your expectations.
Following a full investigation of your query, we can confirm that your policy is scheduled to cancel as of 1 July 2026, in line with the required one‑month calendar notice period.
We would also like to confirm that your policy is currently on the Accident Plan, and our records show that no claims have been submitted during this period.
That said, we fully acknowledge that the delays in responding to your cancellation request and the lack of clear feedback caused unnecessary frustration, and for this we are truly sorry. This is not the experience we aim to deliver to our clients.
Please accept our apologies for the inconvenience caused. Your feedback has been noted and will be used to address our internal processes and communication gaps to prevent similar situations going forward.
Kind regards,
Oneplan.
Kind regards,
Oneplan.