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bdbiancads B
1 reviews | Active since May 2017
21 Apr 2026, 13:26
Very disappointed with One Plan Pet Insurance today
Very disappointed with One Plan Pet Insurance today. My pet's funds weren't able to be loaded onto the card to use it at the vet. Therefore I have to pay out for my own pocket. Something we don't always have the money available for it and that is why we have pet insurance. Anyway I was assisted by Celine Kriel and she was very helpful trying to help me with everything. Thank you 🙏
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Replies (1)
Oneplan Insurance's replyOfficial
21 Apr 2026, 14:06Dear Bianca,
Thank you for sharing your feedback with us. We’re truly sorry to hear about the frustration and disappointment you experienced when your pet’s funds could not be loaded in time for your vet visit. We completely understand how stressful and overwhelming that situation can be, especially when pet insurance is meant to provide financial relief at critical moments.
Thank you for sharing your feedback with us. We’re truly sorry to hear about the frustration and disappointment you experienced when your pet’s funds could not be loaded in time for your vet visit. We completely understand how stressful and overwhelming that situation can be, especially when pet insurance is meant to provide financial relief at critical moments.
While we regret that this issue caused you to pay out of pocket, we sincerely appreciate your kind words about Celine. We’re glad to hear that she was supportive and did her best to assist you during a difficult situation. Your acknowledgement of her efforts means a great deal to us.
Please know that we take experiences like this very seriously, as they help us identify areas where we need to improve. Our goal is to ensure a smooth and reliable process for all our members, and we’re sorry that we fell short on this occasion.
Thank you again for your honest feedback and for taking the time to share it with us. If you need any further assistance or follow‑up support, our team is always here to help.
Kind regards,
Oneplan.
Kind regards,
Oneplan.
Oneplan Insurance's reply21 Apr 2026, 14:06
Official
Dear Bianca,
Thank you for sharing your feedback with us. We’re truly sorry to hear about the frustration and disappointment you experienced when your pet’s funds could not be loaded in time for your vet visit. We completely understand how stressful and overwhelming that situation can be, especially when pet insurance is meant to provide financial relief at critical moments.
Thank you for sharing your feedback with us. We’re truly sorry to hear about the frustration and disappointment you experienced when your pet’s funds could not be loaded in time for your vet visit. We completely understand how stressful and overwhelming that situation can be, especially when pet insurance is meant to provide financial relief at critical moments.
While we regret that this issue caused you to pay out of pocket, we sincerely appreciate your kind words about Celine. We’re glad to hear that she was supportive and did her best to assist you during a difficult situation. Your acknowledgement of her efforts means a great deal to us.
Please know that we take experiences like this very seriously, as they help us identify areas where we need to improve. Our goal is to ensure a smooth and reliable process for all our members, and we’re sorry that we fell short on this occasion.
Thank you again for your honest feedback and for taking the time to share it with us. If you need any further assistance or follow‑up support, our team is always here to help.
Kind regards,
Oneplan.
Kind regards,
Oneplan.