1 reviews | Active since Apr 2023
Very disappointed customer in your service
Im soo dispointed in One Plan my spouse and i had an opportunity in taking this health care for our family. After going through the catalogue almost like a booklet there was alot of questions we had asked and no response was made to us... Till to date Claudine Constantable an absolute disappointed with your service you only wanted your Commission on the policy.... But sadly we had cancelled this policy.. My spouse tells me today that he received an sms stating that the debit will go off on the 15th of May upon after canceling via phone call and via watsapp help number that i spoke to Mathapelo Mathibe from an automated response. What is going on. I clearly received this watsapp from her(If send the cancellation request now then the 30 days cancellation period will be the month of June. The policy inception is 01/07/2024 so the first debit was due the 20th of June and not May so no premium will be debited no refund due.) Please can someone call my spouse in regards. We cannot afford a deduction of R2800 for nothing.
Thank you for taking the time to bring this to our attention.
We sincerely apologize for any inconvenience that has been caused and for the circumstances under which your Hellopeter posting has reached us. Please rest assured that this matter will be investigated, as we do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
Kindly note that clients have a 7-day cooling-off period from the date of application. If a client discovers that they are unhappy with the product provided by the Insurer within this period, they have the option to cancel the policy within the 7-day cooling off period with no financial implications and if a premium was collected it will be refunded to the nominated bank account. If the cancellation request was sent after the 7-day cooling off period, there is a one (1) calendar month notice period that is required.
Kind Regards,
Oneplan
Thank you for taking the time to bring this to our attention.
We sincerely apologize for any inconvenience that has been caused and for the circumstances under which your Hellopeter posting has reached us. Please rest assured that this matter will be investigated, as we do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
Kindly note that clients have a 7-day cooling-off period from the date of application. If a client discovers that they are unhappy with the product provided by the Insurer within this period, they have the option to cancel the policy within the 7-day cooling off period with no financial implications and if a premium was collected it will be refunded to the nominated bank account. If the cancellation request was sent after the 7-day cooling off period, there is a one (1) calendar month notice period that is required.
Kind Regards,
Oneplan