PRp
Parushni Ram paru.nadrajah
1 reviews | Active since Jul 2024
20 May 2025, 23:31
Very disappointed
Very disappointed. My card is expired. I was not even told that until today. I need to use my card urgently tomorrow to take my pets to the vet and now it's basically of no use I have a pet insurance because I have to pay cash then claim which unnecessary stress
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Replies (1)
Oneplan Insurance's replyOfficial
21 May 2025, 07:26Dear Parushni,
Thank you for bringing this matter to our attention.
Thank you for bringing this matter to our attention.
We sincerely regret the frustration and inconvenience you’ve experienced, and we would like to extend our heartfelt apologies in relation to your Hellopeter post. Please be assured that we value all client feedback, as it plays a crucial role in helping us enhance our service and overall client experience.
Upon a detailed review of your concern, we noted that at the beginning of March, when the replacement card was due to be ordered, the monthly premium had unfortunately not been received. This impacted the system’s ability to process the card request. To rectify this, the request for your replacement card has since been escalated, and delivery is expected within 3 to 4 weeks from the order date.
In the meantime, we recommend paying upfront for any veterinary visits for your fur babies. You may then submit the invoices along with proof of payment for reimbur*****t, subject to the cover limit applicable to your plan. Claims can be submitted via email to *** (please include your policy number in the subject line) or via WhatsApp on ***. Our team is ready to assist you with the process.
We truly appreciate your patience and understanding, and we are committed to resolving this matter promptly.
Kind regards,
Oneplan.
Kind regards,
Oneplan.
Oneplan Insurance's reply21 May 2025, 07:26
Official
Dear Parushni,
Thank you for bringing this matter to our attention.
Thank you for bringing this matter to our attention.
We sincerely regret the frustration and inconvenience you’ve experienced, and we would like to extend our heartfelt apologies in relation to your Hellopeter post. Please be assured that we value all client feedback, as it plays a crucial role in helping us enhance our service and overall client experience.
Upon a detailed review of your concern, we noted that at the beginning of March, when the replacement card was due to be ordered, the monthly premium had unfortunately not been received. This impacted the system’s ability to process the card request. To rectify this, the request for your replacement card has since been escalated, and delivery is expected within 3 to 4 weeks from the order date.
In the meantime, we recommend paying upfront for any veterinary visits for your fur babies. You may then submit the invoices along with proof of payment for reimbur*****t, subject to the cover limit applicable to your plan. Claims can be submitted via email to *** (please include your policy number in the subject line) or via WhatsApp on ***. Our team is ready to assist you with the process.
We truly appreciate your patience and understanding, and we are committed to resolving this matter promptly.
Kind regards,
Oneplan.
Kind regards,
Oneplan.