1 reviews | Active since Aug 2015
very disappointed
<p>Good day, </p> <p>My husband changed our cover plan and sent an e-mail but still you deducted the previous amount of the previous plan. No confirmation was received with regards to change. He phoned several times and they said it's changed. But oneplan still deducted the previous payment. He phoned again and oneplan said they will refund him but it did not happen as yet. He phoned more than 5 times already and oneplan said they'll get back to him. NOTHING NOTHING YET!!! THIS IS REALLY TERRIBLE!!!!</p>
Hi Mr Booys,
Thank you for taking our call and allowing us the opportunity to resolve the matter.
As per our telephonic discussion, your downgrade request has been actioned and the invoicing corrected. We apologise for the inconvenience caused by delay in service an will be investigating the break in process to ensure that this doesn't happen again in future.
As agreed, your policy is now in credit for the amount that was overcharged and you will be debited only the balance of your premiums in the month of April 2017. A copy of your customer statement has been sent to you via email as proof.
Once again please accept our sincere apologies for the inconvenience caused by this.
Kind Regards,
OnePlan
Hi Mr Booys,
Thank you for taking our call and allowing us the opportunity to resolve the matter.
As per our telephonic discussion, your downgrade request has been actioned and the invoicing corrected. We apologise for the inconvenience caused by delay in service an will be investigating the break in process to ensure that this doesn't happen again in future.
As agreed, your policy is now in credit for the amount that was overcharged and you will be debited only the balance of your premiums in the month of April 2017. A copy of your customer statement has been sent to you via email as proof.
Once again please accept our sincere apologies for the inconvenience caused by this.
Kind Regards,
OnePlan