Very bad for the fir...

Hi Karen, 

We're truly sorry to hear this. Your experience with Oneplan is important to us, and we’d love the opportunity to understand what went wrong and make things right. 

Your complaint has been escalated to the relevant department for further assistance to be addressed. 

We truly apologize for the inconvenience caused to you and look forward to restoring your experience with our services. 

Kind regards, 
Oneplan.