GB
Gabriella B
1 reviews | Active since Jun 2025
30 Jun 2025, 14:47
Very bad company
Very sly company even after cancelling they still ***** your money. They want to force a customer into their plans even after cancelling.
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Replies (1)
Oneplan Insurance's replyOfficial
30 Jun 2025, 15:28Dear Gabriella,
Thank you for taking the time to bring this to our attention.
We are sorry to hear of the circumstances under which your Hellopeter posting has reached us and we do apologize for any inconvenience caused. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
Thank you for taking our call to discuss the matter. As per our conversation, the policy has been cancelled and a request has been escalated for the premium that was collected to be refunded to your bank.
Once again, we truly apologize for the experience you've had and are saddened that you have opted to cancel the policy.
Kind regards,
Oneplan.
Thank you for taking the time to bring this to our attention.
We are sorry to hear of the circumstances under which your Hellopeter posting has reached us and we do apologize for any inconvenience caused. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
Thank you for taking our call to discuss the matter. As per our conversation, the policy has been cancelled and a request has been escalated for the premium that was collected to be refunded to your bank.
Once again, we truly apologize for the experience you've had and are saddened that you have opted to cancel the policy.
Kind regards,
Oneplan.
Oneplan Insurance's reply30 Jun 2025, 15:28
Official
Dear Gabriella,
Thank you for taking the time to bring this to our attention.
We are sorry to hear of the circumstances under which your Hellopeter posting has reached us and we do apologize for any inconvenience caused. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
Thank you for taking our call to discuss the matter. As per our conversation, the policy has been cancelled and a request has been escalated for the premium that was collected to be refunded to your bank.
Once again, we truly apologize for the experience you've had and are saddened that you have opted to cancel the policy.
Kind regards,
Oneplan.
Thank you for taking the time to bring this to our attention.
We are sorry to hear of the circumstances under which your Hellopeter posting has reached us and we do apologize for any inconvenience caused. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
Thank you for taking our call to discuss the matter. As per our conversation, the policy has been cancelled and a request has been escalated for the premium that was collected to be refunded to your bank.
Once again, we truly apologize for the experience you've had and are saddened that you have opted to cancel the policy.
Kind regards,
Oneplan.