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Gosiame Theoglory kesetse Mochwaedi theoglorygosiame
1 reviews | Active since Mar 2023
19 Oct 2023, 13:46
Very bad
Very bad
Helpful (0)
Replies (1)0
Replies (1)
Oneplan Insurance's replyOfficial
19 Oct 2023, 15:41Dear Gosiame,
Thank you for taking our call earlier and allowing us to further discuss the matter at hand.
We apologize for any inconvenience that has been caused as we do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
As per our telephonic conversation, kindly note that your Doctor's visit claim from the 13th of October 2023 has been processed as a bank account refund. Please note that refunds into a bank account may take between 7-14 working days, or possibly sooner, depending on the banks involved.
Certain terms and conditions are always applicable, and these are included in all policy documents before and during your experience with us. We will assist with all we can in line with our terms and conditions.
Once again, we apologize for any inconvenience caused and we hope to have restored the experience.
Kind Regards,
Oneplan
Thank you for taking our call earlier and allowing us to further discuss the matter at hand.
We apologize for any inconvenience that has been caused as we do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
As per our telephonic conversation, kindly note that your Doctor's visit claim from the 13th of October 2023 has been processed as a bank account refund. Please note that refunds into a bank account may take between 7-14 working days, or possibly sooner, depending on the banks involved.
Certain terms and conditions are always applicable, and these are included in all policy documents before and during your experience with us. We will assist with all we can in line with our terms and conditions.
Once again, we apologize for any inconvenience caused and we hope to have restored the experience.
Kind Regards,
Oneplan
Oneplan Insurance's reply19 Oct 2023, 15:41
Official
Dear Gosiame,
Thank you for taking our call earlier and allowing us to further discuss the matter at hand.
We apologize for any inconvenience that has been caused as we do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
As per our telephonic conversation, kindly note that your Doctor's visit claim from the 13th of October 2023 has been processed as a bank account refund. Please note that refunds into a bank account may take between 7-14 working days, or possibly sooner, depending on the banks involved.
Certain terms and conditions are always applicable, and these are included in all policy documents before and during your experience with us. We will assist with all we can in line with our terms and conditions.
Once again, we apologize for any inconvenience caused and we hope to have restored the experience.
Kind Regards,
Oneplan
Thank you for taking our call earlier and allowing us to further discuss the matter at hand.
We apologize for any inconvenience that has been caused as we do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
As per our telephonic conversation, kindly note that your Doctor's visit claim from the 13th of October 2023 has been processed as a bank account refund. Please note that refunds into a bank account may take between 7-14 working days, or possibly sooner, depending on the banks involved.
Certain terms and conditions are always applicable, and these are included in all policy documents before and during your experience with us. We will assist with all we can in line with our terms and conditions.
Once again, we apologize for any inconvenience caused and we hope to have restored the experience.
Kind Regards,
Oneplan