JC
Jerome C
1 reviews | Active since Jan 2020
03 Mar 2026, 09:26
Very bad
The worst insurance company to deal with don't put your life in they hands After being a loyal member of OnePlan for over 12 years, my family is extremely disappointed in how our recent claim has been handled.
My dad was hospitalised with acute kidney injury caused by an obstruction. When we needed support the most, we were informed that our dread disease claim would not be paid, based on an interpretation we strongly dispute.
This has placed enormous emotional and financial stress on our family during an already traumatic time.
We are currently engaging OnePlan through formal channels and requesting a written explanation and review of the decision.
We believe long-standing members deserve fairness, transparency and compassionate treatment when facing serious medical events.
I am sharing this so others understand the importance of reading policy wording carefully and ensuring you fully understand what is and is not covered.
Helpful (0)
Replies (4)0
Replies (4)
Oneplan Insurance's replyOfficial
03 Mar 2026, 09:46Dear Jerome,
Thank you for sharing your experience with us. We are truly sorry to hear about what your family has been going through, and we understand how difficult and stressful a medical event can be. We value you as a long‑standing client, and we appreciate the trust you have placed in us over the years.
To ensure fairness and transparency for all our clients, we assess every claim according to the terms and conditions outlined in the policy schedule provided at the start of the policy. These guidelines help us make consistent decisions for all policyholders.
After reviewing the request, the event unfortunately did not meet the specific criteria required for the dreaded disease benefit. We know this is disappointing, and we want to make sure you have clear insight into how the decision was reached. A detailed email is being sent directly to you to explain the reasoning in full and to provide clarity on the relevant policy wording.
We remain committed to treating all our clients with fairness, transparency, and compassion, and we hope the written feedback will help provide a better understanding of the outcome.
Kind regards,
Oneplan.
Thank you for sharing your experience with us. We are truly sorry to hear about what your family has been going through, and we understand how difficult and stressful a medical event can be. We value you as a long‑standing client, and we appreciate the trust you have placed in us over the years.
To ensure fairness and transparency for all our clients, we assess every claim according to the terms and conditions outlined in the policy schedule provided at the start of the policy. These guidelines help us make consistent decisions for all policyholders.
After reviewing the request, the event unfortunately did not meet the specific criteria required for the dreaded disease benefit. We know this is disappointing, and we want to make sure you have clear insight into how the decision was reached. A detailed email is being sent directly to you to explain the reasoning in full and to provide clarity on the relevant policy wording.
We remain committed to treating all our clients with fairness, transparency, and compassion, and we hope the written feedback will help provide a better understanding of the outcome.
Kind regards,
Oneplan.
Oneplan Insurance's reply03 Mar 2026, 09:46
Official
Dear Jerome,
Thank you for sharing your experience with us. We are truly sorry to hear about what your family has been going through, and we understand how difficult and stressful a medical event can be. We value you as a long‑standing client, and we appreciate the trust you have placed in us over the years.
To ensure fairness and transparency for all our clients, we assess every claim according to the terms and conditions outlined in the policy schedule provided at the start of the policy. These guidelines help us make consistent decisions for all policyholders.
After reviewing the request, the event unfortunately did not meet the specific criteria required for the dreaded disease benefit. We know this is disappointing, and we want to make sure you have clear insight into how the decision was reached. A detailed email is being sent directly to you to explain the reasoning in full and to provide clarity on the relevant policy wording.
We remain committed to treating all our clients with fairness, transparency, and compassion, and we hope the written feedback will help provide a better understanding of the outcome.
Kind regards,
Oneplan.
Thank you for sharing your experience with us. We are truly sorry to hear about what your family has been going through, and we understand how difficult and stressful a medical event can be. We value you as a long‑standing client, and we appreciate the trust you have placed in us over the years.
To ensure fairness and transparency for all our clients, we assess every claim according to the terms and conditions outlined in the policy schedule provided at the start of the policy. These guidelines help us make consistent decisions for all policyholders.
After reviewing the request, the event unfortunately did not meet the specific criteria required for the dreaded disease benefit. We know this is disappointing, and we want to make sure you have clear insight into how the decision was reached. A detailed email is being sent directly to you to explain the reasoning in full and to provide clarity on the relevant policy wording.
We remain committed to treating all our clients with fairness, transparency, and compassion, and we hope the written feedback will help provide a better understanding of the outcome.
Kind regards,
Oneplan.
JC
Jerome C's updateReviewer Update
03 Mar 2026, 10:11Yourl only talk lies I'm waiting for a call ever since this matter up until date no1 called your reply and words don't help the situation it's only for the people to see your reply on social media.
JC
Jerome C's update03 Mar 2026, 10:11
Reviewer Update
Yourl only talk lies I'm waiting for a call ever since this matter up until date no1 called your reply and words don't help the situation it's only for the people to see your reply on social media.
Oneplan Insurance's replyOfficial
03 Mar 2026, 12:24Dear Jerome.
Kindly note that a detailed email is being sent directly to you to explain the reasoning in full and to provide clarity on the relevant policy wording.
Kind regards,
Oneplan.
Kindly note that a detailed email is being sent directly to you to explain the reasoning in full and to provide clarity on the relevant policy wording.
Kind regards,
Oneplan.
Oneplan Insurance's reply03 Mar 2026, 12:24
Official
Dear Jerome.
Kindly note that a detailed email is being sent directly to you to explain the reasoning in full and to provide clarity on the relevant policy wording.
Kind regards,
Oneplan.
Kindly note that a detailed email is being sent directly to you to explain the reasoning in full and to provide clarity on the relevant policy wording.
Kind regards,
Oneplan.
JC
Jerome C's updateReviewer Update
03 Mar 2026, 12:45My dad was unaware of all this information and I am going to post this all over social media 73 year old person yourl stole money from i am writing to the medical ombudsman
JC
Jerome C's update03 Mar 2026, 12:45
Reviewer Update
My dad was unaware of all this information and I am going to post this all over social media 73 year old person yourl stole money from i am writing to the medical ombudsman