Vastly improved customer service and communications

<p>1 Year ago Oneplan was my arch nemesis and the centre of all my frustrations of what is wrong with major corporations now days. Horrific to non-existant feedback and communications, and if you were lucky, just another number to be ignored on the system.</p> <p> </p> <p>Thank you and kudos to whomever has turned around the Oneplan customer care and claims centre. Fantastic one on one communication, every effort to resolve a claim that didnt entirely qualify and overall helpfulness a pleasure.</p> <p> </p> <p>Special shout out to Kirsty Barlow for her assistance on my claim which was processed and resolved within 24 hrs.</p>