PJVW
Pieter Johan Van Wyk
1 reviews | Active since Aug 2019
08 Nov 2023, 19:50
Utterly dissapointed!!
Im utterly dissapointed in one plan! Saying that our claim cannot be processed due to that we didn't send them the proof but we did send it to them, i uploaded it on the app and i did send it to the WhatsApp also with the policy number attached and i have the screenshot as proof too!!!!!!! One plan we dont have time to do your job too it is busy we dont have time to send proof of invoice everyday over and over due to u guys not being liable!!!! We are busy!!! Need proof of invoice send ti u guys? Then check the app and check the WhatsApp i do have a screenshot too as proof to when i sent that invoice!!! I did send it on the 28 of October 2023 at 09:59!!!
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Oneplan Insurance's replyOfficial
09 Nov 2023, 08:58Dear Pieter,
Thank you for taking our call earlier and allowing us the opportunity to further assist you.
We apologize for any inconvenience that has been caused as we do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
As per our telephonic conversation, records on our system confirm that we received your invoice on the 28th of October 2023. The invoice was then attached to the Pet Med Savings claim on the system. Our Assessors reviewed and approved the claim on the 30th of October 2023. Kindly note that all is in order with your claims.
Once again, we apologize for any inconvenience caused and hope the above brings clarity to the matter.
Kind Regards,Oneplan
Thank you for taking our call earlier and allowing us the opportunity to further assist you.
We apologize for any inconvenience that has been caused as we do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
As per our telephonic conversation, records on our system confirm that we received your invoice on the 28th of October 2023. The invoice was then attached to the Pet Med Savings claim on the system. Our Assessors reviewed and approved the claim on the 30th of October 2023. Kindly note that all is in order with your claims.
Once again, we apologize for any inconvenience caused and hope the above brings clarity to the matter.
Kind Regards,Oneplan
Oneplan Insurance's reply09 Nov 2023, 08:58
Official
Dear Pieter,
Thank you for taking our call earlier and allowing us the opportunity to further assist you.
We apologize for any inconvenience that has been caused as we do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
As per our telephonic conversation, records on our system confirm that we received your invoice on the 28th of October 2023. The invoice was then attached to the Pet Med Savings claim on the system. Our Assessors reviewed and approved the claim on the 30th of October 2023. Kindly note that all is in order with your claims.
Once again, we apologize for any inconvenience caused and hope the above brings clarity to the matter.
Kind Regards,Oneplan
Thank you for taking our call earlier and allowing us the opportunity to further assist you.
We apologize for any inconvenience that has been caused as we do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
As per our telephonic conversation, records on our system confirm that we received your invoice on the 28th of October 2023. The invoice was then attached to the Pet Med Savings claim on the system. Our Assessors reviewed and approved the claim on the 30th of October 2023. Kindly note that all is in order with your claims.
Once again, we apologize for any inconvenience caused and hope the above brings clarity to the matter.
Kind Regards,Oneplan