UTTER INCOMPETENCE

Shocking! As a oneplan pet insurance client I am shocked at the total incompetence I needed to take my pet urgently to the vet on Wednesday 13 Dec I phoned the claims department explained exactly which pet and what the illness reason was for hospitalisation I was emailed a hospifal pre auth form which myself and my vet duly completed and emailed together with the estimated cost to *** as requested The following morning while my pet was in hospital I received a curt email including spelling errors saying claim rejected pet is inactive on the policy No idea who sent it as they didn't even have the decency to include their name at the end of the email 8 calls I made to the claims department to find out how my pet is inactive when I have an active policy schedule on my records for all 3 pets on the classic plan And not to be forgotten that I monthly diligently pay the premium The 8th claim centre agent said the pet is inactive, it is their error, it is escalated to the I.T. department, their hands are tied and I need to be patient and await feedback Patient?? This is no error of mine Someone from care at oneplan loaded R1300 casualty funds onto said card. If the pet is inactive how is it them possible to load funds???? I then collected my pet that evening, paid the 'deposit' of R1300 as the call center agent named it Immediately I forwarded the complete and final vet invoice with proof of payment of R1300. Low and behold this morning 15 Dec I receive an sms saying my documents are still outstanding to verify the claim of the R1300??? Sorry? I sent it on the evening of the 14th And again sent it today 15 Dec To date no feedback? No return phone call, no response to my emails What is this called? Can't be called a service as there is no service Time for a new insurer