OZ
Olwethu Z
1 reviews | Active since Mar 2013
10 Jul 2015, 08:25
USSD DOES NOT WORK
I was at the doctor, trying to claim. USSD got me as far as choosing what I want to claim for (GP visit), and then returned the message: \Sorry
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Oneplan Insurance's replyOfficial
10 Jul 2015, 11:35Hello Olwe2thu,
Thank you for bringing the above to our attention.
Please note that we have been having system errors regarding the USSD system whereby the claim is loading and funds not dropping onto the card. We are currently in the process of rectifying this error and apologise for any inconvenience caused to you.
As per telephonic discussion, please note that there are various ways to load funds apart from the USSD system namely: contacting our call centre on *** or even sending us an email to ***.
With regards to the increase, kindly note that since inception this is your first annual increase. We have at no point increased your premiums previously as the amount on invoices raised from inception are exactly the same to date.
Trust that you will find the above in order.
Kind Regards,
Shanice Maistry
Customer Care Department
Thank you for bringing the above to our attention.
Please note that we have been having system errors regarding the USSD system whereby the claim is loading and funds not dropping onto the card. We are currently in the process of rectifying this error and apologise for any inconvenience caused to you.
As per telephonic discussion, please note that there are various ways to load funds apart from the USSD system namely: contacting our call centre on *** or even sending us an email to ***.
With regards to the increase, kindly note that since inception this is your first annual increase. We have at no point increased your premiums previously as the amount on invoices raised from inception are exactly the same to date.
Trust that you will find the above in order.
Kind Regards,
Shanice Maistry
Customer Care Department
Oneplan Insurance's reply10 Jul 2015, 11:35
Official
Hello Olwe2thu,
Thank you for bringing the above to our attention.
Please note that we have been having system errors regarding the USSD system whereby the claim is loading and funds not dropping onto the card. We are currently in the process of rectifying this error and apologise for any inconvenience caused to you.
As per telephonic discussion, please note that there are various ways to load funds apart from the USSD system namely: contacting our call centre on *** or even sending us an email to ***.
With regards to the increase, kindly note that since inception this is your first annual increase. We have at no point increased your premiums previously as the amount on invoices raised from inception are exactly the same to date.
Trust that you will find the above in order.
Kind Regards,
Shanice Maistry
Customer Care Department
Thank you for bringing the above to our attention.
Please note that we have been having system errors regarding the USSD system whereby the claim is loading and funds not dropping onto the card. We are currently in the process of rectifying this error and apologise for any inconvenience caused to you.
As per telephonic discussion, please note that there are various ways to load funds apart from the USSD system namely: contacting our call centre on *** or even sending us an email to ***.
With regards to the increase, kindly note that since inception this is your first annual increase. We have at no point increased your premiums previously as the amount on invoices raised from inception are exactly the same to date.
Trust that you will find the above in order.
Kind Regards,
Shanice Maistry
Customer Care Department