1 reviews | Active since Oct 2017
using this insurance you wont have peace of mind when in need
I have made about 3 claims already that are not paid because their stupid policy that says when you need to go to a specialist you need to send them a referral letter.You send them the referral letter using their app they tell you no for specialist the letter need to be send to us via email. Then you send an e-mail you receive the reply saying you will receive feedback within 48 hours.
I mean if a GP send you to a specialist it means your matter is urgent. Then you go to a specialist because you cannot wait for them to get back to you in 48 hours. You pay using your last money, mind you they have debited you but still you need to pay for specialist.
I am currently waiting for them to pay me back the money I have paid for 3 specialists, you can imagine how much I did spend , now I have to go to see the fourth specialist whom might suggest hospitalization.
I mean haven't they need to make your life easier when you need them?
Hi Tiisetso,
We have acknowledged your concerns and are currently looking into your claims. Please allow us a few minutes before reverting back to you with feedback.
Regards,
The Oneplan Team
Hi Tiisetso,
We have acknowledged your concerns and are currently looking into your claims. Please allow us a few minutes before reverting back to you with feedback.
Regards,
The Oneplan Team
Hi Tiisetso,
We do see that you have a pending specialist claim. As per the policy wording, we do require a referral letter from your GP for any specialist to state the medically justifiable reason for the visit.
We also would require a detailed invoice that states the following:
-Details of the doctor (This could be in the form of a stamp)
-The procedure carried out
-Details of yourself
-The practice number
-The amount
Regards,
The Oneplan Team
Hi Tiisetso,
We do see that you have a pending specialist claim. As per the policy wording, we do require a referral letter from your GP for any specialist to state the medically justifiable reason for the visit.
We also would require a detailed invoice that states the following:
-Details of the doctor (This could be in the form of a stamp)
-The procedure carried out
-Details of yourself
-The practice number
-The amount
Regards,
The Oneplan Team