Using the app was no...

Hi John,
 Thank you for taking the time to bring this to our attention.

We apologize for any issues that you may have experienced while using the Oneplan App as our clients are important to us, and we aim to provide them with the best service possible. 
Kindly note that should our clients experience any issues with the App, we have alternative options for them to utilize. Clients may contact our Customer Service Team on 010 001 014; alternatively, clients may send a "call me back" request directly from the App; you can send a message via Whatsapp at ***; or an email can be sent to ***, and one of our friendly consultants will be in touch with you.
 
We hope that you have a pleasant experience going forward. If you need any assistance, our team is available to assist you, Monday-Friday between 8:00-17:00 and Saturday 8:00-12:00. Please don't hesitate to pop us a message on those platforms for further assistance.
      
Thank you for being a part of the Oneplan Family.
      
Kind Regards,
Oneplan