AB
Andy B
1 reviews | Active since Oct 2017
13 Sept 2024, 14:34
Uselss Medical Insurer - claims take forever to process
Their services are useless. I takes days for them to process a claim, they lose invoices. I have to resubmit invoices repeatedly. Sometime 3 attempts. And whilst they are taking 3 days to sort out you cannot load another claim. Their WhatsApp and mobile app do not work. You have to call their call centre and claims and customer care to get it resolved. Take over 20 minutes on average to resolve a claim.
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Oneplan Insurance's replyOfficial
13 Sept 2024, 16:47Dear Andy,
Thank you for taking our call earlier and allowing us the opportunity to further discuss the matter at hand.
We sincerely apologize for any inconvenience caused and the circumstances under which your Hellopeter posting has reached as we do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
Thank you for taking our call earlier and allowing us the opportunity to further discuss the matter at hand.
We sincerely apologize for any inconvenience caused and the circumstances under which your Hellopeter posting has reached as we do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
As per our telephonic conversation, we are dealing with this matter and we will revert to you with the relevant feedback.
Once again, we apologize for the inconvenience caused and we hope to restore the experience.
Kind Regards,
Oneplan
Once again, we apologize for the inconvenience caused and we hope to restore the experience.
Kind Regards,
Oneplan
Oneplan Insurance's reply13 Sept 2024, 16:47
Official
Dear Andy,
Thank you for taking our call earlier and allowing us the opportunity to further discuss the matter at hand.
We sincerely apologize for any inconvenience caused and the circumstances under which your Hellopeter posting has reached as we do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
Thank you for taking our call earlier and allowing us the opportunity to further discuss the matter at hand.
We sincerely apologize for any inconvenience caused and the circumstances under which your Hellopeter posting has reached as we do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
As per our telephonic conversation, we are dealing with this matter and we will revert to you with the relevant feedback.
Once again, we apologize for the inconvenience caused and we hope to restore the experience.
Kind Regards,
Oneplan
Once again, we apologize for the inconvenience caused and we hope to restore the experience.
Kind Regards,
Oneplan