Useless Service

<p>Good Day,</p> <p> </p> <p>I'm hoping you can help me!!! I'm so truly fed up with OnePet and their Service!!!<br />My Policy Number: ********** 66, I received my updated policy which i've almost been with OnePet for 2 years now and when i first joined i sent them all the information for my Fur Babies, NOW i see they have never even loaded half the information they were supp**** so to them my one fur Child is NOT COVERED!!!! WTHell!!!! Common, how come you can receive two of the Three!!!! There is major issues with onepet their staff as i'm starting to doubt their compancey!!! Please i've sent and re-sent and re-sent everything through to them to load my fur child!!! Why can't they just do what they promise us, their service is awful and they never ever come back to you, EVEN when you request a call back via the site or stupid app they have, nothing works, then they are quick to fight me for R67.00 REALLY!!!!!!!! Which i paid but it still sits on the account and they don't remove it!! NICE!!!! Their app is NOT user friendly either as they just think we can thumb suck everything.. Shucks clearly they need to re-think a few things, but in all honesty if you say you offer customer service then do what you say!!! I need all this sorted out urgenlty PLEASE!!!! Do i need to find another pet insurer????</p>