USELESS ONE PLAN PET INSURANCE

So I have a beautiful Golden Retriever and he means the world to me, when I bought him I took the liberty in taking out Pet Insurance as I was scared when an incident or accident occurs I will be able to pay the full medical bill with out stressing to much about the costs.

Since I've had one Plan from 01/06/2016 until now 22/05/2018 I've used it twice for Routine Care visits and it felt like every time I used it there were issues but non the less i still paid my R270.00 Per month for the last two years.

So this morning my dog seemed to have an Epileptic attack and I couldn't take him to the vet so I had my girlfriend take him and I used there so called one plan app to do the claim and it only allowed me to claim R1050.00 and nothing more, I was fine with this until the Invoice came to almost a R1500.00 I wanted to claim more but the app and the consultants told me that it wasn't allowed that I can only claim the Routine Care 1x per year and that this year I would only be able to claim it June. So basically they're telling me that I have to choose when my dog gets sick before I can claim. I`m sitting in Cape Town while my girlfriend is struggling to pay the bill so that she can get our dog back and the only thing one plan can tell me is that sorry they told me about the policies..

SO F#*k YOU ONE PLAN

it companies like you that gives the insurance industry a bad reputation I'd never advise anyone to use one plan again.