Useless is not even a Word!

*********** and useless the service I have been treated with. This medical aid was recommended to me, and I looked into it. Karen Ellerbeck, the sales rep who used many candy coated words as to what we would be covered for. My partner and I thought, great an awesome opportunity for our dog, and thought why not.<br> The first time ever needing to claim, I had spoken to a rude Indian women, who argued with me stating Keeta had not been micro chipped, keeta was micro chipped as soon as we were able to get her to the vet after been told we have to have her micro chipped. The lack of communication was already seen here where as if they believed she was not micro chipped, just send an email asking for the details. That was sorted after having to send the documents through numerous times.We then tried to claim for a Cruciate ligament repair, and spoke to many people in the medical aid, stating she is not covered for this. We then left it at that, and then had our Vet looked into the contract as we have not been happy once with the service offered to us by you as a business.We then, had to send her to a specialist for her leg, as it was stated she needed the cruciate Operation..to be continued