Useless is an unders...

Hi Sudeshni,
We are sorry to hear of the circumstances under which your Hellopeter posting has reached us, and we do apologize for any inconvenience caused. 
We have acknowledged your query and we have escalated the matter to the relevant department. This matter has been dealt as a priority; one of our consultants will be in contact with you.
       
Once again, we apologize for the inconvenience caused and we hope to resolve the matter as soon as possible. 
         
Kind Regards,
Oneplan