CK
Chris K
1 reviews | Active since Oct 2009
28 Dec 2021, 12:43
Useless insurance
I was asked to submit a in hospital claim form which I'm covered for R40000 but now they only gave me a notice they will give me R1300 after I have submitted the claim forms?
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Replies (1)
Oneplan Insurance's replyOfficial
28 Dec 2021, 17:07Hi Chris,
Thank you for taking the time to bring this to our attention.
This is not the level of service we wish to provide our clients with. Please accept our sincerest apologies. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations. Our claims department did attempt to contact you however, it was to no avail. The claim has been assessed and approved.
We wish Ed a speedy recovery.
Kind Regards
Oneplan
Thank you for taking the time to bring this to our attention.
This is not the level of service we wish to provide our clients with. Please accept our sincerest apologies. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations. Our claims department did attempt to contact you however, it was to no avail. The claim has been assessed and approved.
We wish Ed a speedy recovery.
Kind Regards
Oneplan
Oneplan Insurance's reply28 Dec 2021, 17:07
Official
Hi Chris,
Thank you for taking the time to bring this to our attention.
This is not the level of service we wish to provide our clients with. Please accept our sincerest apologies. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations. Our claims department did attempt to contact you however, it was to no avail. The claim has been assessed and approved.
We wish Ed a speedy recovery.
Kind Regards
Oneplan
Thank you for taking the time to bring this to our attention.
This is not the level of service we wish to provide our clients with. Please accept our sincerest apologies. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations. Our claims department did attempt to contact you however, it was to no avail. The claim has been assessed and approved.
We wish Ed a speedy recovery.
Kind Regards
Oneplan