AK
Anton K
1 reviews | Active since Nov 2019
16 Nov 2019, 09:01
Useless Customer service
Completely useless. My partner submitedt a claim and they just either decline you claiming the photographic image isn't clear (couldn't be clearer) or they send you a form that the vet needs to complete - despite you sending them a paid invoice from the vet. Customer service is useless
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Replies (2)
Oneplan Insurance's replyOfficial
16 Nov 2019, 10:03Hi Anton,
Thank you for bringing this to our attention.
We are sorry that your claims experience was not a pleasant one.
We have been unable to pick up your policy details, please can you send us your details via email (***) or What’s app ***) so that we can investigate this matter further.
Kind Regards
Oneplan
Oneplan Insurance's reply16 Nov 2019, 10:03
Official
Hi Anton,
Thank you for bringing this to our attention.
We are sorry that your claims experience was not a pleasant one.
We have been unable to pick up your policy details, please can you send us your details via email (***) or What’s app ***) so that we can investigate this matter further.
Kind Regards
Oneplan
AK
Anton K's updateReviewer Update
16 Nov 2019, 19:25Details are under the name of Stuart Byers *** - not holding my breathe ...
AK
Anton K's update16 Nov 2019, 19:25
Reviewer Update
Details are under the name of Stuart Byers *** - not holding my breathe ...