Useless Customer Care

I joined OnePet so I can provide for my fur babies, Onepet were quick to take the money off my account but when it comes to offering a client some Customer Service they just don't care!!! I have been emailing for 22 days to find our where my Pets Card is, should something happen, and I keep getting the same pathetic excuse the courier has it. Well either the courier broke down or ONE PET is lying to me. Personally I believe one pet is lying, because I use couriers every single day and they deliver in 24hours some of them the same day. SO with tears coming out of my eyes what does one need to do to get the service I deserve. Can someone from One Pet who is not completely useless come back to me or do I need to take my business somewhere else, I'm done doing their job. If you can't train your staff you don't deserve to be in business.<br> <br> Where have the customer service gone in this country! I thought people were so desperate for business!!!!!