jS
juandre S
1 reviews | Active since Jan 2021
17 Feb 2021, 15:23
Useless company with no customer service
If I could give zero stars I would, I had an emergency with my dog yesterday afternoon. Took him to the vet where he had to get stitches but good luck trying to get hold of anyone at Oneplan Pet after 5 o'clock, I ended having to pay for everything out of pocket and now they wont process the claim because they cannot tell the difference between a accident and a routine vet check up let alone open a attachment on email 0/10 would not recommend, you would be better off trying to with a old timey encyclopaedia and a messenger ***eon
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Oneplan Insurance's replyOfficial
18 Feb 2021, 15:50Good day Juandre,
From the outset we sincerely apologize that your experience with Oneplan has not been a pleasant one and apologize for the inconvenience that we have caused you. We do have your fur-baby's best interest at heart and wish that he is having a speedy recovery.
From the outset we sincerely apologize that your experience with Oneplan has not been a pleasant one and apologize for the inconvenience that we have caused you. We do have your fur-baby's best interest at heart and wish that he is having a speedy recovery.
Thank you for taking our call earlier and allowing us the opportunity to resolve the matter. As per our discussion we have processed the outstanding claim under the accident benefit and a refund will be processed into the relevant bank account, please be aware that funds may take between 7 to 14 working days to reflect.
Once again we apologize for the inconvenience caused and hope to have restored the experience.
Kind Regards,
Oneplan
Once again we apologize for the inconvenience caused and hope to have restored the experience.
Kind Regards,
Oneplan
Oneplan Insurance's reply18 Feb 2021, 15:50
Official
Good day Juandre,
From the outset we sincerely apologize that your experience with Oneplan has not been a pleasant one and apologize for the inconvenience that we have caused you. We do have your fur-baby's best interest at heart and wish that he is having a speedy recovery.
From the outset we sincerely apologize that your experience with Oneplan has not been a pleasant one and apologize for the inconvenience that we have caused you. We do have your fur-baby's best interest at heart and wish that he is having a speedy recovery.
Thank you for taking our call earlier and allowing us the opportunity to resolve the matter. As per our discussion we have processed the outstanding claim under the accident benefit and a refund will be processed into the relevant bank account, please be aware that funds may take between 7 to 14 working days to reflect.
Once again we apologize for the inconvenience caused and hope to have restored the experience.
Kind Regards,
Oneplan
Once again we apologize for the inconvenience caused and hope to have restored the experience.
Kind Regards,
Oneplan