BP
Blaine P
1 reviews | Active since Jan 2013
05 Nov 2021, 08:41
USELESS
Please do not take pet insurance with ONE PLAN you will end up paying out of your own pocket cause these guys think you are a vet and understand the anatomy of animals. ABSOLUTELY USELESS!
Also their phone lines don't work, they never get back to u in time and they make u feel like they paying your salary.
They are all confused and unsure about their products, this one time I tried to insure a car "BOUGHT CASH" I put it on my sister's name but she doesn't have a licence as yet and I'm the primary driver and payee, Peaceful Khumede (or something) from one plan called me after another agent declined my request and told me that I can insure the vehicle (you don't believe me, I'll get u the recording), a day later another agent called me and said I cannot insure the vehicle <----This story is has haphazard as their customer service. And they keep wanting Hello Peter post, SO HERE U GO ONEPLAN, HERES YOUR HELLO PETER POST!
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Replies (2)
Oneplan Insurance's replyOfficial
05 Nov 2021, 10:52Good day Blaine,
Thank you for taking the time to bring this to our attention and for taking our call earlier.
We sincerely apologize for the circumstances under which your Hellopeter posting has reached us and for any inconvenience caused. Please rest assured that this matter will be investigated, we do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
Kindly note that the services rendered on the invoice supp**** falls under the Pet Med Saving Benefit as the items claimed for are used towards preventative treatment for your fur-baby which includes, vaccinations. As per our conversation we will contact the vet and request for a detailed invoice.
Thank you for taking the time to bring this to our attention and for taking our call earlier.
We sincerely apologize for the circumstances under which your Hellopeter posting has reached us and for any inconvenience caused. Please rest assured that this matter will be investigated, we do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
Kindly note that the services rendered on the invoice supp**** falls under the Pet Med Saving Benefit as the items claimed for are used towards preventative treatment for your fur-baby which includes, vaccinations. As per our conversation we will contact the vet and request for a detailed invoice.
Certain terms and conditions are always applicable, and these are included in all policy documents before and during your experience with us. We will assist with all we can in line with our terms and conditions. Please note that this is by no means a ploy to refuse payment of the claim. We do have your fur-baby's best interest at heart, and we will assist with all we can in line with our terms and conditions.
We have proceeded to escalate the matter regarding your motor vehicle cover, once we receive feedback from the relevant department, we inform you.
Once again, we apologize for any inconvenience caused.
Kind Regards,
Oneplan
Once again, we apologize for any inconvenience caused.
Kind Regards,
Oneplan
Oneplan Insurance's reply05 Nov 2021, 10:52
Official
Good day Blaine,
Thank you for taking the time to bring this to our attention and for taking our call earlier.
We sincerely apologize for the circumstances under which your Hellopeter posting has reached us and for any inconvenience caused. Please rest assured that this matter will be investigated, we do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
Kindly note that the services rendered on the invoice supp**** falls under the Pet Med Saving Benefit as the items claimed for are used towards preventative treatment for your fur-baby which includes, vaccinations. As per our conversation we will contact the vet and request for a detailed invoice.
Thank you for taking the time to bring this to our attention and for taking our call earlier.
We sincerely apologize for the circumstances under which your Hellopeter posting has reached us and for any inconvenience caused. Please rest assured that this matter will be investigated, we do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
Kindly note that the services rendered on the invoice supp**** falls under the Pet Med Saving Benefit as the items claimed for are used towards preventative treatment for your fur-baby which includes, vaccinations. As per our conversation we will contact the vet and request for a detailed invoice.
Certain terms and conditions are always applicable, and these are included in all policy documents before and during your experience with us. We will assist with all we can in line with our terms and conditions. Please note that this is by no means a ploy to refuse payment of the claim. We do have your fur-baby's best interest at heart, and we will assist with all we can in line with our terms and conditions.
We have proceeded to escalate the matter regarding your motor vehicle cover, once we receive feedback from the relevant department, we inform you.
Once again, we apologize for any inconvenience caused.
Kind Regards,
Oneplan
Once again, we apologize for any inconvenience caused.
Kind Regards,
Oneplan
BP
Blaine P's updateReviewer Update
05 Nov 2021, 10:56STOP WASTING YOUR CLIENTS TIME, I WANT EVERYONE TO KNOW HOW HAPHAZARD YOUR SERVICE IS AND ILL MAKE IT MY DUTY TO AIR MY VIEWS ABOUT HOW AN INSURANCE COMPANY CAN NOT COVER THEIR CLIENTS CORRECTLY. YOU GUYS RATHER GET MONEY AND SEE OUR PETS DIE!! DONT EVEN GET ME STARTED ON MOTOR VEHICLE, RICARDO GOT A TEMPER PROBLEM, SOUNDS LIKE HE IS ON DRUGS AND NADINE ALWAYS CALLS WITH NO SOLUTION, AND BY FAR PEACEFUL IS THE WORST OF THEM ALL DISHING OUT FALSE INFORMATION. U GUYS SUCK!
BP
Blaine P's update05 Nov 2021, 10:56
Reviewer Update
STOP WASTING YOUR CLIENTS TIME, I WANT EVERYONE TO KNOW HOW HAPHAZARD YOUR SERVICE IS AND ILL MAKE IT MY DUTY TO AIR MY VIEWS ABOUT HOW AN INSURANCE COMPANY CAN NOT COVER THEIR CLIENTS CORRECTLY. YOU GUYS RATHER GET MONEY AND SEE OUR PETS DIE!! DONT EVEN GET ME STARTED ON MOTOR VEHICLE, RICARDO GOT A TEMPER PROBLEM, SOUNDS LIKE HE IS ON DRUGS AND NADINE ALWAYS CALLS WITH NO SOLUTION, AND BY FAR PEACEFUL IS THE WORST OF THEM ALL DISHING OUT FALSE INFORMATION. U GUYS SUCK!