JV
Jen V
1 reviews | Active since Jul 2023
08 Jul 2023, 20:49
Useless
The service is really shocking. I asked to be called on Sunday, then the consultant asked if they can rather call me on Saturday. I agreed between 9 and 10. At 10:30 I get a phonecall while I am at an appointment and asked if they can call me back at 12..... I am still waiting for my call back .... Why am I begging you for business? If this is the service I receive just to make me your client, what will happen if I ever have a claim???????
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Oneplan Insurance's replyOfficial
09 Jul 2023, 19:19Dear Jen,
Thank you for taking the time to bring this to our attention. From the outset, we sincerely apologize that your experience with Oneplan has not been a pleasant one and apologize for any inconvenience caused. It is deeply concerning of the circumstances under which your posting has reached us. Please rest assured that this matter will be investigated, as we do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
We have acknowledged your complaint and escalated the matter to the relevant department, one of our consultants will be in contact with you to further discuss the matter at hand, Once again apologize for any inconvenience caused and hope to restore the experience.
Kind Regards, Oneplan
Thank you for taking the time to bring this to our attention. From the outset, we sincerely apologize that your experience with Oneplan has not been a pleasant one and apologize for any inconvenience caused. It is deeply concerning of the circumstances under which your posting has reached us. Please rest assured that this matter will be investigated, as we do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
We have acknowledged your complaint and escalated the matter to the relevant department, one of our consultants will be in contact with you to further discuss the matter at hand, Once again apologize for any inconvenience caused and hope to restore the experience.
Kind Regards, Oneplan
Oneplan Insurance's reply09 Jul 2023, 19:19
Official
Dear Jen,
Thank you for taking the time to bring this to our attention. From the outset, we sincerely apologize that your experience with Oneplan has not been a pleasant one and apologize for any inconvenience caused. It is deeply concerning of the circumstances under which your posting has reached us. Please rest assured that this matter will be investigated, as we do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
We have acknowledged your complaint and escalated the matter to the relevant department, one of our consultants will be in contact with you to further discuss the matter at hand, Once again apologize for any inconvenience caused and hope to restore the experience.
Kind Regards, Oneplan
Thank you for taking the time to bring this to our attention. From the outset, we sincerely apologize that your experience with Oneplan has not been a pleasant one and apologize for any inconvenience caused. It is deeply concerning of the circumstances under which your posting has reached us. Please rest assured that this matter will be investigated, as we do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
We have acknowledged your complaint and escalated the matter to the relevant department, one of our consultants will be in contact with you to further discuss the matter at hand, Once again apologize for any inconvenience caused and hope to restore the experience.
Kind Regards, Oneplan