Up your game, Oneplan!

I signed up with Oneplan Car and Household Insurance during in July of this year, I was happy with one of their other services so I decided to give them a try for this as well. Got a decent deal too. The problem came in when one of their consultants called me at the end of August, thanking me for being a loyal customer and to tell me that I would receive 25% off my premium for my loyalty from the End of the next month (September). I was chuffed, naturally, as this would save me some bucks. End of October and my premium remained unchanged. I called in to find out what the issue was and after a brief investigation, was told that the consultant gave me incorrect information, that the 25% was already included in my premium and that there's nothing further they can do for me apart from apologise over the phone. If there was any quality control going on, as they so claim as the reason for their calls being recorded, just maybe somebody would have picked this error up and called me to apologise for the error and let me know that my premiums would remain unchanged. Pathetic controls on their end. It's not about the menial saving that I would have made, it's rather a matter of principle. Up your game, Oneplan, or you'll have OneLess customer to inconvenience.