Unresponsible and careless

I was phoning the Customer Service Centre today as I was battling to load money on my card in order to take my pet in for his vaccinations. And every time it declines the transaction. I phoned in ask for assistance. Last year the was a claim reject and the balance that was rejected I paid immediately - One Plan went and done the allocation wrongly stuffed up my debit order (yes I was also responsible to look on my bank statement - But the accounts department has a responsibility to follow up on outstanding queries). Okay so now in essence my pet wasn't covered for a year on his policy, nobody made the effort to follow up in order to sort out my account and now that I need the money nobody can correct it and sort it out even if it was there fault. They expect me to scratch out the money and pay it immediately before my pet is 100% fully covered again which I don't have at the moment. Every single month my policy was paid. It just shows me that this is all about money and money and money. Clearly this company doesn't care about animals and their clients. I will cancel my policy by this end of the month, due to lack of responsibility, negligence of staff members and careless attitude towards animals and clients.