Unreliable Unprofessional Service

Good Morning

I have been with a Oneplan Health Insurance for a long time. I have always had issues but it's the worst it has even been. Recently loading of the funds and processing of claims has become an inconvenience. Claims were declined when I tried to load new claims. There was no valid reason as to why the claims didn't load. Over the weekend, there is no one to assist with claim queries. Oneplan doesn't provide a 24 hour, 365 days service as the after ours emergency department can't assist to load claims when there are issues. Even though I have funds available, I end up paying cash due to the difficulties of trying to load funds. What's the point of having Oneplan? If I don't have cash to pay upfront, I don't get treated or can't purchase medication The Oneplan App was upgraded. With the previous version of the App, I was able to see immediately if funds are approved. Now you get an SMS which sometimes doesn't come through at all. Even when I email the invoice and receipt to process a claim, I receive an email stating that the claim is rejected and have to resend the same invoice and receipt. This is such a waste of time and energy. I have raised complaints many times but keep encounting these issues. I have lost my trust in Oneplan to provide a reliable service. The fact that I am posting this negative review now 05:30 in the morning, will tell you about the poor service I received and the level of frustration.