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Lefa L
1 reviews | Active since Jan 2026
01 Apr 2026, 16:14
Unreliable App and Long Refund Waiting Period
Firstly I am not satisfied with the OnePlan mobile application. On Sunday I attempted to purchase medication for my son at Clicks but I was unable to proceed because the app failed to upload or process the claim. As a result I had to pay cash, which I did not have at the time and I had to borrow money from my brother.
I was under the impression that the refund would be processed promptly. However, I have now been informed that the refund will only be received after 14 days, which is not
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Oneplan Insurance's replyOfficial
01 Apr 2026, 16:17Dear Lefa,
Thank you for taking the time to share your concerns with us.
Kindly note that the matter has been investigated and we have it on record that on 30 March 2026, you reached to our team via WhatsApp to query a claim and on the chat, a consultant on WhatsApp informed you that bank refunds take 7 to 14 days to reflect. Kindly note that should you refund claims to reflect more efficiently, you may request for the claims to be processed to your Oneplan Claims card. Once the claim has been reviewed and submitted for payment, the funds reflect in the card within 24 hours.
We hope this clarifies the matter and look forward to restoring your experience with our services.
Kind regards,
Oneplan.
Thank you for taking the time to share your concerns with us.
Kindly note that the matter has been investigated and we have it on record that on 30 March 2026, you reached to our team via WhatsApp to query a claim and on the chat, a consultant on WhatsApp informed you that bank refunds take 7 to 14 days to reflect. Kindly note that should you refund claims to reflect more efficiently, you may request for the claims to be processed to your Oneplan Claims card. Once the claim has been reviewed and submitted for payment, the funds reflect in the card within 24 hours.
We hope this clarifies the matter and look forward to restoring your experience with our services.
Kind regards,
Oneplan.
Oneplan Insurance's reply01 Apr 2026, 16:17
Official
Dear Lefa,
Thank you for taking the time to share your concerns with us.
Kindly note that the matter has been investigated and we have it on record that on 30 March 2026, you reached to our team via WhatsApp to query a claim and on the chat, a consultant on WhatsApp informed you that bank refunds take 7 to 14 days to reflect. Kindly note that should you refund claims to reflect more efficiently, you may request for the claims to be processed to your Oneplan Claims card. Once the claim has been reviewed and submitted for payment, the funds reflect in the card within 24 hours.
We hope this clarifies the matter and look forward to restoring your experience with our services.
Kind regards,
Oneplan.
Thank you for taking the time to share your concerns with us.
Kindly note that the matter has been investigated and we have it on record that on 30 March 2026, you reached to our team via WhatsApp to query a claim and on the chat, a consultant on WhatsApp informed you that bank refunds take 7 to 14 days to reflect. Kindly note that should you refund claims to reflect more efficiently, you may request for the claims to be processed to your Oneplan Claims card. Once the claim has been reviewed and submitted for payment, the funds reflect in the card within 24 hours.
We hope this clarifies the matter and look forward to restoring your experience with our services.
Kind regards,
Oneplan.