KD
Kim D
1 reviews | Active since Apr 2013
03 Mar 2022, 10:31
unprofessional service.
Got a quote from one plan compare to others pet insurance. Filled out the application on Monday and sent it to Janelle Elias. As of today Thursday i have no feedback to my email. Very unprofessional service. Now I will go somewhere else for pet insurance
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Replies (3)0
Replies (3)
Oneplan Insurance's replyOfficial
03 Mar 2022, 12:08Good day Kim,
Thank you for taking our call earlier and allowing us the opportunity to further discuss the matter at hand.
We are sorry to hear of the circumstances under which your Hellopeter posting has reached us, and we do apologize for any inconvenience caused. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
As per our telephonic discussion, Kindly note that the sales agent has been out of the office, However, we have proceeded to send an email to your listed email address. Please kindly reply with the application form and a sales consultant will be in contact with you.
Once again apologize for any inconvenience caused and hope to restore the experience.
Kind Regards,
Oneplan
Thank you for taking our call earlier and allowing us the opportunity to further discuss the matter at hand.
We are sorry to hear of the circumstances under which your Hellopeter posting has reached us, and we do apologize for any inconvenience caused. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
As per our telephonic discussion, Kindly note that the sales agent has been out of the office, However, we have proceeded to send an email to your listed email address. Please kindly reply with the application form and a sales consultant will be in contact with you.
Once again apologize for any inconvenience caused and hope to restore the experience.
Kind Regards,
Oneplan
Oneplan Insurance's reply03 Mar 2022, 12:08
Official
Good day Kim,
Thank you for taking our call earlier and allowing us the opportunity to further discuss the matter at hand.
We are sorry to hear of the circumstances under which your Hellopeter posting has reached us, and we do apologize for any inconvenience caused. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
As per our telephonic discussion, Kindly note that the sales agent has been out of the office, However, we have proceeded to send an email to your listed email address. Please kindly reply with the application form and a sales consultant will be in contact with you.
Once again apologize for any inconvenience caused and hope to restore the experience.
Kind Regards,
Oneplan
Thank you for taking our call earlier and allowing us the opportunity to further discuss the matter at hand.
We are sorry to hear of the circumstances under which your Hellopeter posting has reached us, and we do apologize for any inconvenience caused. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
As per our telephonic discussion, Kindly note that the sales agent has been out of the office, However, we have proceeded to send an email to your listed email address. Please kindly reply with the application form and a sales consultant will be in contact with you.
Once again apologize for any inconvenience caused and hope to restore the experience.
Kind Regards,
Oneplan
KD
Kim D's updateReviewer Update
03 Mar 2022, 12:17Your consultant should have out of office on. I have forwarded the details once again
KD
Kim D's update03 Mar 2022, 12:17
Reviewer Update
Your consultant should have out of office on. I have forwarded the details once again
Oneplan Insurance's replyOfficial
03 Mar 2022, 13:16Hi Kim,
Thank you for reaching out to us. We have noted your concerns mentioned in the above escalation to improve our services and we will escalate it to the relevant department.
We look forward to having you join the Oneplan Family.
Kind Regards,
Oneplan
Thank you for reaching out to us. We have noted your concerns mentioned in the above escalation to improve our services and we will escalate it to the relevant department.
We look forward to having you join the Oneplan Family.
Kind Regards,
Oneplan
Oneplan Insurance's reply03 Mar 2022, 13:16
Official
Hi Kim,
Thank you for reaching out to us. We have noted your concerns mentioned in the above escalation to improve our services and we will escalate it to the relevant department.
We look forward to having you join the Oneplan Family.
Kind Regards,
Oneplan
Thank you for reaching out to us. We have noted your concerns mentioned in the above escalation to improve our services and we will escalate it to the relevant department.
We look forward to having you join the Oneplan Family.
Kind Regards,
Oneplan