LS
Laura S
1 reviews | Active since Apr 2023
01 Apr 2023, 06:43
************* & unprofessional
Called to cancel my insurance, a month later still no refund and charged again. After calling repeatedly and asking for the cancellation and ensuring I would be refunded and not charged again. Completely unacceptable business practice. *************. Also note they don’t cover con******* illness or dental.
Helpful (0)
Replies (1)0
Replies (1)
Oneplan Insurance's replyOfficial
01 Apr 2023, 11:13Good day Laura,
Thank you for taking the time to bring this to our attention.
From the outset, we sincerely apologize that your experience with Oneplan has not been a pleasant one and apologize for any inconvenience caused. It is deeply concerning the circumstances under which your Hellopeter posting has reached us.
Please rest assured that this matter will be investigated, and should there be any refunds due to you, it will be processed accordingly.
Kindly note that there is a 12-month waiting period for pre-existing conditions.
Dental extractions or medically justifiable dentistry for your fur-baby on the Classic Plan are covered under the Casualty benefit up to the cover limit of R1300 per Casualty benefit claim. The Casualty benefit also covers vet consultations, prescribed medication, pathology, radiology, minor procedures, and treatments, or diagnostic tests. Your fur-baby has 4 Casualty Benefit claims per year.
The Pet Med Savings benefit may be used towards preventative care claims for your insured pet which includes voluntary sterilization, vaccinations, deworming, tick and flea control, anal gland expression, dental scaling, and polishing, nail clipping and chronic medication up to the respective cover limit of R750 on the Classic plan. Should clients request for more cover, they can choose to add on the Pet Med Booster which offers an additional R750 towards preventative care claims.
These are a few of the many benefits and cover limits that our Pet Plans have to offer the Pet Med Savings and Casualty benefit is a day-to-day benefit as the Classic Plan has day-to-day and In-hospital benefits.
Certain terms and conditions are always applicable, and these are included in all policy documents before and during your experience with us. The terms and conditions of the policy must be adhered to and app**** fairly for all clients. We do have your best interests at heart, and we will assist with all we can in line with our terms and conditions. Please note we are governed by the FAIS Act and must apply the TCF policy to ensure all our clients receive fair service and cover.
We have acknowledged your complaint and we have escalated the matter to the relevant department. One of our consultants will be in contact with you to further discuss the matter at hand.
Once again, we apologize for any inconvenience caused and we hope to restore the experience.
Kind Regards,
Oneplan
Thank you for taking the time to bring this to our attention.
From the outset, we sincerely apologize that your experience with Oneplan has not been a pleasant one and apologize for any inconvenience caused. It is deeply concerning the circumstances under which your Hellopeter posting has reached us.
Please rest assured that this matter will be investigated, and should there be any refunds due to you, it will be processed accordingly.
Kindly note that there is a 12-month waiting period for pre-existing conditions.
Dental extractions or medically justifiable dentistry for your fur-baby on the Classic Plan are covered under the Casualty benefit up to the cover limit of R1300 per Casualty benefit claim. The Casualty benefit also covers vet consultations, prescribed medication, pathology, radiology, minor procedures, and treatments, or diagnostic tests. Your fur-baby has 4 Casualty Benefit claims per year.
The Pet Med Savings benefit may be used towards preventative care claims for your insured pet which includes voluntary sterilization, vaccinations, deworming, tick and flea control, anal gland expression, dental scaling, and polishing, nail clipping and chronic medication up to the respective cover limit of R750 on the Classic plan. Should clients request for more cover, they can choose to add on the Pet Med Booster which offers an additional R750 towards preventative care claims.
These are a few of the many benefits and cover limits that our Pet Plans have to offer the Pet Med Savings and Casualty benefit is a day-to-day benefit as the Classic Plan has day-to-day and In-hospital benefits.
Certain terms and conditions are always applicable, and these are included in all policy documents before and during your experience with us. The terms and conditions of the policy must be adhered to and app**** fairly for all clients. We do have your best interests at heart, and we will assist with all we can in line with our terms and conditions. Please note we are governed by the FAIS Act and must apply the TCF policy to ensure all our clients receive fair service and cover.
We have acknowledged your complaint and we have escalated the matter to the relevant department. One of our consultants will be in contact with you to further discuss the matter at hand.
Once again, we apologize for any inconvenience caused and we hope to restore the experience.
Kind Regards,
Oneplan
Oneplan Insurance's reply01 Apr 2023, 11:13
Official
Good day Laura,
Thank you for taking the time to bring this to our attention.
From the outset, we sincerely apologize that your experience with Oneplan has not been a pleasant one and apologize for any inconvenience caused. It is deeply concerning the circumstances under which your Hellopeter posting has reached us.
Please rest assured that this matter will be investigated, and should there be any refunds due to you, it will be processed accordingly.
Kindly note that there is a 12-month waiting period for pre-existing conditions.
Dental extractions or medically justifiable dentistry for your fur-baby on the Classic Plan are covered under the Casualty benefit up to the cover limit of R1300 per Casualty benefit claim. The Casualty benefit also covers vet consultations, prescribed medication, pathology, radiology, minor procedures, and treatments, or diagnostic tests. Your fur-baby has 4 Casualty Benefit claims per year.
The Pet Med Savings benefit may be used towards preventative care claims for your insured pet which includes voluntary sterilization, vaccinations, deworming, tick and flea control, anal gland expression, dental scaling, and polishing, nail clipping and chronic medication up to the respective cover limit of R750 on the Classic plan. Should clients request for more cover, they can choose to add on the Pet Med Booster which offers an additional R750 towards preventative care claims.
These are a few of the many benefits and cover limits that our Pet Plans have to offer the Pet Med Savings and Casualty benefit is a day-to-day benefit as the Classic Plan has day-to-day and In-hospital benefits.
Certain terms and conditions are always applicable, and these are included in all policy documents before and during your experience with us. The terms and conditions of the policy must be adhered to and app**** fairly for all clients. We do have your best interests at heart, and we will assist with all we can in line with our terms and conditions. Please note we are governed by the FAIS Act and must apply the TCF policy to ensure all our clients receive fair service and cover.
We have acknowledged your complaint and we have escalated the matter to the relevant department. One of our consultants will be in contact with you to further discuss the matter at hand.
Once again, we apologize for any inconvenience caused and we hope to restore the experience.
Kind Regards,
Oneplan
Thank you for taking the time to bring this to our attention.
From the outset, we sincerely apologize that your experience with Oneplan has not been a pleasant one and apologize for any inconvenience caused. It is deeply concerning the circumstances under which your Hellopeter posting has reached us.
Please rest assured that this matter will be investigated, and should there be any refunds due to you, it will be processed accordingly.
Kindly note that there is a 12-month waiting period for pre-existing conditions.
Dental extractions or medically justifiable dentistry for your fur-baby on the Classic Plan are covered under the Casualty benefit up to the cover limit of R1300 per Casualty benefit claim. The Casualty benefit also covers vet consultations, prescribed medication, pathology, radiology, minor procedures, and treatments, or diagnostic tests. Your fur-baby has 4 Casualty Benefit claims per year.
The Pet Med Savings benefit may be used towards preventative care claims for your insured pet which includes voluntary sterilization, vaccinations, deworming, tick and flea control, anal gland expression, dental scaling, and polishing, nail clipping and chronic medication up to the respective cover limit of R750 on the Classic plan. Should clients request for more cover, they can choose to add on the Pet Med Booster which offers an additional R750 towards preventative care claims.
These are a few of the many benefits and cover limits that our Pet Plans have to offer the Pet Med Savings and Casualty benefit is a day-to-day benefit as the Classic Plan has day-to-day and In-hospital benefits.
Certain terms and conditions are always applicable, and these are included in all policy documents before and during your experience with us. The terms and conditions of the policy must be adhered to and app**** fairly for all clients. We do have your best interests at heart, and we will assist with all we can in line with our terms and conditions. Please note we are governed by the FAIS Act and must apply the TCF policy to ensure all our clients receive fair service and cover.
We have acknowledged your complaint and we have escalated the matter to the relevant department. One of our consultants will be in contact with you to further discuss the matter at hand.
Once again, we apologize for any inconvenience caused and we hope to restore the experience.
Kind Regards,
Oneplan