DH
Dewaldt H
1 reviews | Active since Jul 2020
27 Oct 2023, 08:44
Unpleasent sign up experience
Extremely unsatisfied and disappointed, after reading the good reviews and getting good verbal reviews I thought so much more of this insurance company, regrettably I cannot share the same good service.
I followed your online sign up to get my pets on and when receiving my policy schedule I was surprised by a 57% higher premium, after a week of back and forward we decided on a lower option and they confirmed the policy amount. This morning I received the updated policy schedule with a unpleasant surprise of the premium being double what I signed up for.
I have tried being accommodating and friendly with you but honestly this cannot be how you conduct business?
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Replies (1)
Oneplan Insurance's replyOfficial
27 Oct 2023, 11:33Dear Dewaldt,
Thank you for taking our call earlier and allowing us the opportunity to further discuss the matter at hand.
We sincerely apologize for any inconvenience caused and the circumstances under which your Hellopeter posting has reached. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations as we do value you as our client.
As per our telephonic conversation, thank you for allowing us to investigate the matter further, we will revert to you with the relevant feedback.
Once again, we apologize for any inconvenience caused and hope to restore the experience.
Kind Regards,
Oneplan
Thank you for taking our call earlier and allowing us the opportunity to further discuss the matter at hand.
We sincerely apologize for any inconvenience caused and the circumstances under which your Hellopeter posting has reached. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations as we do value you as our client.
As per our telephonic conversation, thank you for allowing us to investigate the matter further, we will revert to you with the relevant feedback.
Once again, we apologize for any inconvenience caused and hope to restore the experience.
Kind Regards,
Oneplan
Oneplan Insurance's reply27 Oct 2023, 11:33
Official
Dear Dewaldt,
Thank you for taking our call earlier and allowing us the opportunity to further discuss the matter at hand.
We sincerely apologize for any inconvenience caused and the circumstances under which your Hellopeter posting has reached. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations as we do value you as our client.
As per our telephonic conversation, thank you for allowing us to investigate the matter further, we will revert to you with the relevant feedback.
Once again, we apologize for any inconvenience caused and hope to restore the experience.
Kind Regards,
Oneplan
Thank you for taking our call earlier and allowing us the opportunity to further discuss the matter at hand.
We sincerely apologize for any inconvenience caused and the circumstances under which your Hellopeter posting has reached. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations as we do value you as our client.
As per our telephonic conversation, thank you for allowing us to investigate the matter further, we will revert to you with the relevant feedback.
Once again, we apologize for any inconvenience caused and hope to restore the experience.
Kind Regards,
Oneplan