mM
mariskan M
1 reviews | Active since May 2017
06 Jan 2025, 10:53
Unnecessary decline of claims
I have really been struggling with my OnePlan Pet Insurance for the last few claims, first my expired card was loaded and took forever to resolve
On my recent visit to the Vet in December 2024 I had 2 invoices as the vet forgot the deworming tablet, so OnePlan only approved the deworming tablet and not the vaccination when the slip clealry indicated Vaccination.
I have attempted 3 times now via the Whatsapp channels to get this resolved and no one is helpful, I just get that it has been escalated and as per my recent enquiry again that my claim is rejected. No further response or assistance although I ask many questions
I think it's time to find a new insurer as I cannot struggle like this with claims!!!!
Helpful (0)
Replies (2)0
Replies (2)mM
mariskan M's updateReviewer Update
06 Jan 2025, 13:18Thank you for the quick response on this, the claim issue has now been resolved.
mM
mariskan M's update06 Jan 2025, 13:18
Reviewer Update
Thank you for the quick response on this, the claim issue has now been resolved.
Oneplan Insurance's replyOfficial
06 Jan 2025, 13:24Hi Mariska,
Thank you for taking the time to bring this to our attention.
We apologize for any inconvenience that has been caused and for the circumstances under which your posting has reached us. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations as we do value you as our client.
We have acknowledged your complaint, and would like to thank you for taking our call to discuss the matter.
As per our telephonic conversation, we can confirm that the claims on your policy are up-to-date and there is no due amount to be settled.
Should you wish to process new claims, please feel free to reach out to us and we will happily assist.
Once again, we apologize for the inconvenience caused and we hope that this will restore the experience you've had with us.
Kind Regards,
Oneplan
Thank you for taking the time to bring this to our attention.
We apologize for any inconvenience that has been caused and for the circumstances under which your posting has reached us. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations as we do value you as our client.
We have acknowledged your complaint, and would like to thank you for taking our call to discuss the matter.
As per our telephonic conversation, we can confirm that the claims on your policy are up-to-date and there is no due amount to be settled.
Should you wish to process new claims, please feel free to reach out to us and we will happily assist.
Once again, we apologize for the inconvenience caused and we hope that this will restore the experience you've had with us.
Kind Regards,
Oneplan
Oneplan Insurance's reply06 Jan 2025, 13:24
Official
Hi Mariska,
Thank you for taking the time to bring this to our attention.
We apologize for any inconvenience that has been caused and for the circumstances under which your posting has reached us. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations as we do value you as our client.
We have acknowledged your complaint, and would like to thank you for taking our call to discuss the matter.
As per our telephonic conversation, we can confirm that the claims on your policy are up-to-date and there is no due amount to be settled.
Should you wish to process new claims, please feel free to reach out to us and we will happily assist.
Once again, we apologize for the inconvenience caused and we hope that this will restore the experience you've had with us.
Kind Regards,
Oneplan
Thank you for taking the time to bring this to our attention.
We apologize for any inconvenience that has been caused and for the circumstances under which your posting has reached us. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations as we do value you as our client.
We have acknowledged your complaint, and would like to thank you for taking our call to discuss the matter.
As per our telephonic conversation, we can confirm that the claims on your policy are up-to-date and there is no due amount to be settled.
Should you wish to process new claims, please feel free to reach out to us and we will happily assist.
Once again, we apologize for the inconvenience caused and we hope that this will restore the experience you've had with us.
Kind Regards,
Oneplan