MM
Mboni M
1 reviews | Active since Sept 2021
03 Mar 2022, 15:38
******** debit
I received a call from the consultant for a quote i told them Im going to apply my mind month end of January 2022 they debited my account I then i have reconsidered signing up with them because I was not happy with the percentage access, I decided to cancel I called them on the 22nd of February to cancel having knew they going to deduct even if I'm not happy either way, the consultant told me I should email them they will call back to date they gave not called me instead they deducted R568 from my accounts. I requested the bank to return the funds they say it's a debit cheque locked by the service provider I mean what the hell it's my money I demand them to return my money please.
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Replies (2)
Oneplan Insurance's replyOfficial
03 Mar 2022, 17:21Good day Mboni,
From the outset we sincerely apologize that your experience with Oneplan has not been a pleasant one and apologize for the inconvenience that we have caused you.
Thank you for taking our call earlier and allowing us the opportunity to further discuss the matter at hand. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
As per our telephonic discussion, one of our consultants will be in contact with you to further explain our motor vehicle product. Kindly note that upon the application of the policy, a Debi check link is sent to your listed cell phone number. The link enables the client to accept a Debi check mandate which indicates to your bank that this is an authorized debit order.
Certain terms and conditions are always applicable, and these are included in all policy documents before and during your experience with us. We will assist with all we can in line with our terms and conditions.
Once again apologize for any inconvenience caused and hope to restore the experience.
Kind Regards,
Oneplan
From the outset we sincerely apologize that your experience with Oneplan has not been a pleasant one and apologize for the inconvenience that we have caused you.
Thank you for taking our call earlier and allowing us the opportunity to further discuss the matter at hand. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
As per our telephonic discussion, one of our consultants will be in contact with you to further explain our motor vehicle product. Kindly note that upon the application of the policy, a Debi check link is sent to your listed cell phone number. The link enables the client to accept a Debi check mandate which indicates to your bank that this is an authorized debit order.
Certain terms and conditions are always applicable, and these are included in all policy documents before and during your experience with us. We will assist with all we can in line with our terms and conditions.
Once again apologize for any inconvenience caused and hope to restore the experience.
Kind Regards,
Oneplan
Oneplan Insurance's reply03 Mar 2022, 17:21
Official
Good day Mboni,
From the outset we sincerely apologize that your experience with Oneplan has not been a pleasant one and apologize for the inconvenience that we have caused you.
Thank you for taking our call earlier and allowing us the opportunity to further discuss the matter at hand. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
As per our telephonic discussion, one of our consultants will be in contact with you to further explain our motor vehicle product. Kindly note that upon the application of the policy, a Debi check link is sent to your listed cell phone number. The link enables the client to accept a Debi check mandate which indicates to your bank that this is an authorized debit order.
Certain terms and conditions are always applicable, and these are included in all policy documents before and during your experience with us. We will assist with all we can in line with our terms and conditions.
Once again apologize for any inconvenience caused and hope to restore the experience.
Kind Regards,
Oneplan
From the outset we sincerely apologize that your experience with Oneplan has not been a pleasant one and apologize for the inconvenience that we have caused you.
Thank you for taking our call earlier and allowing us the opportunity to further discuss the matter at hand. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
As per our telephonic discussion, one of our consultants will be in contact with you to further explain our motor vehicle product. Kindly note that upon the application of the policy, a Debi check link is sent to your listed cell phone number. The link enables the client to accept a Debi check mandate which indicates to your bank that this is an authorized debit order.
Certain terms and conditions are always applicable, and these are included in all policy documents before and during your experience with us. We will assist with all we can in line with our terms and conditions.
Once again apologize for any inconvenience caused and hope to restore the experience.
Kind Regards,
Oneplan
MM
Mboni M's updateReviewer Update
03 Mar 2022, 19:33Thanks to hello Peter If it weren't of them however apology accepted but let me be very clear on this Debi check I have never received the sms and usually on on my banking app I will able to see all companies that are linked to my account but I do not see one plan how is that possible? and that would have gave me an opportunit to reverse stop the debit which make me a worried too but let's see tomorrow the outcome of explanation regarding the policy
MM
Mboni M's update03 Mar 2022, 19:33
Reviewer Update
Thanks to hello Peter If it weren't of them however apology accepted but let me be very clear on this Debi check I have never received the sms and usually on on my banking app I will able to see all companies that are linked to my account but I do not see one plan how is that possible? and that would have gave me an opportunit to reverse stop the debit which make me a worried too but let's see tomorrow the outcome of explanation regarding the policy