Unjustified Premium Increase by 70%

Item: Oneplan Insurance
Rating: 1
Author: Ashok N

February 2018, One Plan decides to increase my premium by 70%, from R650 to R1109. They did not call me to discuss this increase, they did not send me new policy documents in this regard. Only at the end of April 2018, i noticed this increase, So i called the call center, they told me some story about One Plan did recalculations on my policy, and if i have a problem with that i must send an email to the complaints department. Now the complaints department has a 21 day turn around time to address complaints. In the 4 years i have been with One Plan, i have never claimed a cent from them, i have paid every single premium to date....This whole issue is very disappointing

Helpful (0)

Replies (3)

Oneplan Insurance's replyOfficial

08 May 2018, 15:16

Hi Ashok,

We do apologise for your experience with us and for any inconvenience caused by this.

Please note that if any changes are made to a policy, all communication is send at least 30 days prior to the effective changes. We do see that communication was sent to you regarding this.

As you have formally lodged a complaint following our complaints procedure, the matter is currently being investigated and you will receive feedback from our complaints manager in this regard.

Regards,

The Oneplan Team

Oneplan Insurance's reply08 May 2018, 15:16

Official

Hi Ashok,

We do apologise for your experience with us and for any inconvenience caused by this.

Please note that if any changes are made to a policy, all communication is send at least 30 days prior to the effective changes. We do see that communication was sent to you regarding this.

As you have formally lodged a complaint following our complaints procedure, the matter is currently being investigated and you will receive feedback from our complaints manager in this regard.

Regards,

The Oneplan Team

Ashok N's updateReviewer Update

08 May 2018, 15:44

You are incorrect in stating that communication was sent, these are the emails; 08 Dec 2017 - Planning for the year ahead 21 Feb 2018 - Save on Health Cover 12 Mar 2018 - Mobile App 17 Mar 2018 - VAT increase

Ashok N's update08 May 2018, 15:44

Reviewer Update

Oneplan Insurance's replyOfficial

09 May 2018, 17:06

Hi Ashok,

Kindly note that the formal complaint you have submitted has been responded to. May you kindly refer to your emails for feedback in this regard.

Regards,

The Oneplan Team

Oneplan Insurance's reply09 May 2018, 17:06

Official

Hi Ashok,

Kindly note that the formal complaint you have submitted has been responded to. May you kindly refer to your emails for feedback in this regard.

Regards,

The Oneplan Team