AJ
Akther J
1 reviews | Active since May 2020
03 Oct 2025, 11:48
Unhappy with Services
I honestly got the wrong impression thinking maybe they just don't know what they are doing but after my last claim I am not so sure that they are a good company as they have no idea as to what they are doing but are very quick to debit your account for their premiums.
I would like one of the managers to contact me so that I can explain the reason why I am posting this.
Please contact me as you have my details as I am a client of your company.
Thanks
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Replies (1)
Oneplan Insurance's replyOfficial
03 Oct 2025, 12:15Dear Akther,
Thank you for taking the time to bring this to our attention.
We are sorry to hear of the circumstances under which your Hellopeter posting has reached us and we do apologize for any inconvenience caused. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
We have reviewed your complaint and would like to thank you for taking our call to discuss the matter at hand. As discussed on the call, we have escalated for the OTC claim to be reviewed by the Claims Department and once we have feedback, we will be in contact to advise further. The OTC claim has been approved and resolved as the error that led to your experience took place on our end, however, kindly note that the annual limit of the benefit has been exceeded and we would like to inform you that should you load funds using the mobile app and utilize them, the claim will be rejected and you will be required to pay back the funds to recover the claim.
On the call, you also queried whether funds for the Scripted Medication benefit are available, and we would like to confirm that they are and you may utilize them to purchase prescribed medication. Please remember to submit the detailed invoices for the claim to be reviewed. You may submit them on WhatsApp at *** or via email to *** with your policy number in the subject line.
Once again, we apologize for the experience you've had and look forward to restoring your experience with our services.
Kind regards,
Oneplan.
Thank you for taking the time to bring this to our attention.
We are sorry to hear of the circumstances under which your Hellopeter posting has reached us and we do apologize for any inconvenience caused. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
We have reviewed your complaint and would like to thank you for taking our call to discuss the matter at hand. As discussed on the call, we have escalated for the OTC claim to be reviewed by the Claims Department and once we have feedback, we will be in contact to advise further. The OTC claim has been approved and resolved as the error that led to your experience took place on our end, however, kindly note that the annual limit of the benefit has been exceeded and we would like to inform you that should you load funds using the mobile app and utilize them, the claim will be rejected and you will be required to pay back the funds to recover the claim.
On the call, you also queried whether funds for the Scripted Medication benefit are available, and we would like to confirm that they are and you may utilize them to purchase prescribed medication. Please remember to submit the detailed invoices for the claim to be reviewed. You may submit them on WhatsApp at *** or via email to *** with your policy number in the subject line.
Once again, we apologize for the experience you've had and look forward to restoring your experience with our services.
Kind regards,
Oneplan.
Oneplan Insurance's reply03 Oct 2025, 12:15
Official
Dear Akther,
Thank you for taking the time to bring this to our attention.
We are sorry to hear of the circumstances under which your Hellopeter posting has reached us and we do apologize for any inconvenience caused. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
We have reviewed your complaint and would like to thank you for taking our call to discuss the matter at hand. As discussed on the call, we have escalated for the OTC claim to be reviewed by the Claims Department and once we have feedback, we will be in contact to advise further. The OTC claim has been approved and resolved as the error that led to your experience took place on our end, however, kindly note that the annual limit of the benefit has been exceeded and we would like to inform you that should you load funds using the mobile app and utilize them, the claim will be rejected and you will be required to pay back the funds to recover the claim.
On the call, you also queried whether funds for the Scripted Medication benefit are available, and we would like to confirm that they are and you may utilize them to purchase prescribed medication. Please remember to submit the detailed invoices for the claim to be reviewed. You may submit them on WhatsApp at *** or via email to *** with your policy number in the subject line.
Once again, we apologize for the experience you've had and look forward to restoring your experience with our services.
Kind regards,
Oneplan.
Thank you for taking the time to bring this to our attention.
We are sorry to hear of the circumstances under which your Hellopeter posting has reached us and we do apologize for any inconvenience caused. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
We have reviewed your complaint and would like to thank you for taking our call to discuss the matter at hand. As discussed on the call, we have escalated for the OTC claim to be reviewed by the Claims Department and once we have feedback, we will be in contact to advise further. The OTC claim has been approved and resolved as the error that led to your experience took place on our end, however, kindly note that the annual limit of the benefit has been exceeded and we would like to inform you that should you load funds using the mobile app and utilize them, the claim will be rejected and you will be required to pay back the funds to recover the claim.
On the call, you also queried whether funds for the Scripted Medication benefit are available, and we would like to confirm that they are and you may utilize them to purchase prescribed medication. Please remember to submit the detailed invoices for the claim to be reviewed. You may submit them on WhatsApp at *** or via email to *** with your policy number in the subject line.
Once again, we apologize for the experience you've had and look forward to restoring your experience with our services.
Kind regards,
Oneplan.