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Alexius van der westhuizen
1 reviews | Active since May 2020
01 Oct 2021, 07:43
Unhappy with Oneplan
Not happy with Oneplan insurance. I placed a call on 29/09/2021 and spoke to Kefiloe Modutwane. Query related to my Oneplan card not being linked to my Oneplan app thus preventing me from using my Oneplan card for medical purposes, Kefiloe Modutwane assured me that someone will fix it. To date there has been no correction of this nor has it been followed up from Oneplan's side
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Replies (3)
Oneplan Insurance's replyOfficial
01 Oct 2021, 08:43Good day Alexius,
We sincerely apologize for any inconvenience which has been caused and for the circumstances under which your Hellopeter posting has reached us. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
We have acknowledged your query and we have escalated the matter to the relevant department. This matter has been dealt as a priority; one of our consultants will be in contact with you.
Once again apologize for any inconvenience caused and we hope to resolve the matter as soon as possible.
Kind Regards,
Oneplan
We sincerely apologize for any inconvenience which has been caused and for the circumstances under which your Hellopeter posting has reached us. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
We have acknowledged your query and we have escalated the matter to the relevant department. This matter has been dealt as a priority; one of our consultants will be in contact with you.
Once again apologize for any inconvenience caused and we hope to resolve the matter as soon as possible.
Kind Regards,
Oneplan
Oneplan Insurance's reply01 Oct 2021, 08:43
Official
Good day Alexius,
We sincerely apologize for any inconvenience which has been caused and for the circumstances under which your Hellopeter posting has reached us. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
We have acknowledged your query and we have escalated the matter to the relevant department. This matter has been dealt as a priority; one of our consultants will be in contact with you.
Once again apologize for any inconvenience caused and we hope to resolve the matter as soon as possible.
Kind Regards,
Oneplan
We sincerely apologize for any inconvenience which has been caused and for the circumstances under which your Hellopeter posting has reached us. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
We have acknowledged your query and we have escalated the matter to the relevant department. This matter has been dealt as a priority; one of our consultants will be in contact with you.
Once again apologize for any inconvenience caused and we hope to resolve the matter as soon as possible.
Kind Regards,
Oneplan
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Alexius van der westhuizen's updateReviewer Update
01 Oct 2021, 17:10With the exceptional assistance received from Mereshnie Dheepnarayan , the problem that was running for quite some time, had been sorted out in no time. Thank you so much Mereshnie Dheepnarayan you are an absolute superstar!!
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Alexius van der westhuizen's update01 Oct 2021, 17:10
Reviewer Update
With the exceptional assistance received from Mereshnie Dheepnarayan , the problem that was running for quite some time, had been sorted out in no time. Thank you so much Mereshnie Dheepnarayan you are an absolute superstar!!
Oneplan Insurance's replyOfficial
01 Oct 2021, 22:24Hi Alexius,
Thank you for taking our call and allowing us the opportunity to restore the experience. We are pleased to hear that Mereshnie was able to assist you in a wonderful manner.
Have a wonderful weekend.
Kind Regards,
Oneplan
Thank you for taking our call and allowing us the opportunity to restore the experience. We are pleased to hear that Mereshnie was able to assist you in a wonderful manner.
Have a wonderful weekend.
Kind Regards,
Oneplan
Oneplan Insurance's reply01 Oct 2021, 22:24
Official
Hi Alexius,
Thank you for taking our call and allowing us the opportunity to restore the experience. We are pleased to hear that Mereshnie was able to assist you in a wonderful manner.
Have a wonderful weekend.
Kind Regards,
Oneplan
Thank you for taking our call and allowing us the opportunity to restore the experience. We are pleased to hear that Mereshnie was able to assist you in a wonderful manner.
Have a wonderful weekend.
Kind Regards,
Oneplan