MM
Mary M
1 reviews | Active since Aug 2022
26 Aug 2022, 20:10
Unhappy Client
I've been trying to get into contact with oneplan about the increase in my debit order without informing me there will be an increase that was in July the agent said she will get back to me but didn't this month they over debited my account again I've asked to cancel my insurance with them but they haven't started the process and don't answer my whatsapp messages but said I should communicate via the whatsapp im disappointed in the service its not fair to just take extra money from my account without consulting me that's *****ing and ******** all I want is to cut ties with oneplan and be done with them but they make it difficult.
Helpful (0)
Replies (1)0
Replies (1)
Oneplan Insurance's replyOfficial
26 Aug 2022, 23:20Dear Mary Ann,
Thank you for taking the time to bring this to our attention.
We like to apologize profusely for any inconvenience which has been caused and for the circumstances under which your Hellopeter posting has reached us. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
Thank you for taking the time to bring this to our attention.
We like to apologize profusely for any inconvenience which has been caused and for the circumstances under which your Hellopeter posting has reached us. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
Please rest assured that this matter will be investigated, as we do value you as our client.
We have acknowledged your complaint and we have escalated the matter to the relevant department. This matter has been dealt as a priority; one of our consultants will be in contact with you.
Once again, we apologize for the inconvenience caused, and we hope to resolve the matter as soon as possible.
Kind Regards,
Oneplan
We have acknowledged your complaint and we have escalated the matter to the relevant department. This matter has been dealt as a priority; one of our consultants will be in contact with you.
Once again, we apologize for the inconvenience caused, and we hope to resolve the matter as soon as possible.
Kind Regards,
Oneplan
Oneplan Insurance's reply26 Aug 2022, 23:20
Official
Dear Mary Ann,
Thank you for taking the time to bring this to our attention.
We like to apologize profusely for any inconvenience which has been caused and for the circumstances under which your Hellopeter posting has reached us. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
Thank you for taking the time to bring this to our attention.
We like to apologize profusely for any inconvenience which has been caused and for the circumstances under which your Hellopeter posting has reached us. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
Please rest assured that this matter will be investigated, as we do value you as our client.
We have acknowledged your complaint and we have escalated the matter to the relevant department. This matter has been dealt as a priority; one of our consultants will be in contact with you.
Once again, we apologize for the inconvenience caused, and we hope to resolve the matter as soon as possible.
Kind Regards,
Oneplan
We have acknowledged your complaint and we have escalated the matter to the relevant department. This matter has been dealt as a priority; one of our consultants will be in contact with you.
Once again, we apologize for the inconvenience caused, and we hope to resolve the matter as soon as possible.
Kind Regards,
Oneplan