rT
russell T
1 reviews | Active since Feb 2014
15 Mar 2025, 08:04
Unhappy client
I have been using one plan for more than years. They frustrate you when you want to make a claim even after you provide the invoice. They try by all means to just reject the claim
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Replies (1)
Oneplan Insurance's replyOfficial
15 Mar 2025, 14:46Dear Russell ,
Thank you for bringing this matter to our attention.
We sincerely apologize for the circumstances surrounding your Hellopeter posting and the inconvenience this has caused. Please be assured that we take customer feedback seriously, using it to continually improve our services and processes to ensure we meet our clients' expectations. Your satisfaction is important to us, and we value you as our client.
We have reviewed your complaint and have followed up with the claims department for further assistance with reviewing the General Practitioner claim. Once it has been reviewed, you will receive an SMS notification with the status of the claim.
Once again, we sincerely apologize for any inconvenience and hope this clarifies any confusion that may have been caused.
Kind regards,
Oneplan.
Thank you for bringing this matter to our attention.
We sincerely apologize for the circumstances surrounding your Hellopeter posting and the inconvenience this has caused. Please be assured that we take customer feedback seriously, using it to continually improve our services and processes to ensure we meet our clients' expectations. Your satisfaction is important to us, and we value you as our client.
We have reviewed your complaint and have followed up with the claims department for further assistance with reviewing the General Practitioner claim. Once it has been reviewed, you will receive an SMS notification with the status of the claim.
Once again, we sincerely apologize for any inconvenience and hope this clarifies any confusion that may have been caused.
Kind regards,
Oneplan.
Oneplan Insurance's reply15 Mar 2025, 14:46
Official
Dear Russell ,
Thank you for bringing this matter to our attention.
We sincerely apologize for the circumstances surrounding your Hellopeter posting and the inconvenience this has caused. Please be assured that we take customer feedback seriously, using it to continually improve our services and processes to ensure we meet our clients' expectations. Your satisfaction is important to us, and we value you as our client.
We have reviewed your complaint and have followed up with the claims department for further assistance with reviewing the General Practitioner claim. Once it has been reviewed, you will receive an SMS notification with the status of the claim.
Once again, we sincerely apologize for any inconvenience and hope this clarifies any confusion that may have been caused.
Kind regards,
Oneplan.
Thank you for bringing this matter to our attention.
We sincerely apologize for the circumstances surrounding your Hellopeter posting and the inconvenience this has caused. Please be assured that we take customer feedback seriously, using it to continually improve our services and processes to ensure we meet our clients' expectations. Your satisfaction is important to us, and we value you as our client.
We have reviewed your complaint and have followed up with the claims department for further assistance with reviewing the General Practitioner claim. Once it has been reviewed, you will receive an SMS notification with the status of the claim.
Once again, we sincerely apologize for any inconvenience and hope this clarifies any confusion that may have been caused.
Kind regards,
Oneplan.