EM
Edith M
1 reviews | Active since Jul 2014
10 May 2022, 15:51
Unhappy Client
I am currently with one plan everything has been running smoothly until now. My account has been deactivated even after the monthly premium being debited on my account on the same date it is always debited. I have followed up with one plan for almost 2 weeks but no luck, I am a very unhappy member at the moment.
Helpful (0)
Replies (3)0
Replies (3)
Oneplan Insurance's replyOfficial
10 May 2022, 16:32Good day Edith,
Thank you for taking the time to bring this to our attention.
From the outset we sincerely apologize that your experience with Oneplan has not been a pleasant one and apologize for any inconvenience caused. It is deeply concerning of the circumstances under which your Hellopeter posting has reached us. Please rest assured that this matter will be investigated, as we do value you as our client.
We have acknowledged your complaint and we have escalated the matter to the relevant department. This matter has been dealt as a priority; one of our consultants will be in contact with you.
Once again, we apologize for any inconvenience caused and we hope to resolve the matter as soon as possible.
Thank you for taking the time to bring this to our attention.
From the outset we sincerely apologize that your experience with Oneplan has not been a pleasant one and apologize for any inconvenience caused. It is deeply concerning of the circumstances under which your Hellopeter posting has reached us. Please rest assured that this matter will be investigated, as we do value you as our client.
We have acknowledged your complaint and we have escalated the matter to the relevant department. This matter has been dealt as a priority; one of our consultants will be in contact with you.
Once again, we apologize for any inconvenience caused and we hope to resolve the matter as soon as possible.
Kind Regards,
Oneplan
Oneplan Insurance's reply10 May 2022, 16:32
Official
Good day Edith,
Thank you for taking the time to bring this to our attention.
From the outset we sincerely apologize that your experience with Oneplan has not been a pleasant one and apologize for any inconvenience caused. It is deeply concerning of the circumstances under which your Hellopeter posting has reached us. Please rest assured that this matter will be investigated, as we do value you as our client.
We have acknowledged your complaint and we have escalated the matter to the relevant department. This matter has been dealt as a priority; one of our consultants will be in contact with you.
Once again, we apologize for any inconvenience caused and we hope to resolve the matter as soon as possible.
Thank you for taking the time to bring this to our attention.
From the outset we sincerely apologize that your experience with Oneplan has not been a pleasant one and apologize for any inconvenience caused. It is deeply concerning of the circumstances under which your Hellopeter posting has reached us. Please rest assured that this matter will be investigated, as we do value you as our client.
We have acknowledged your complaint and we have escalated the matter to the relevant department. This matter has been dealt as a priority; one of our consultants will be in contact with you.
Once again, we apologize for any inconvenience caused and we hope to resolve the matter as soon as possible.
Kind Regards,
Oneplan
EM
Edith M's updateReviewer Update
11 May 2022, 13:21Thanks to the speedy response at One plan my account is now active again much appreciated!!
EM
Edith M's update11 May 2022, 13:21
Reviewer Update
Thanks to the speedy response at One plan my account is now active again much appreciated!!
Oneplan Insurance's replyOfficial
12 May 2022, 11:18Good day Edith,
Thank you for providing us with feedback on the matter.
We appreciate the opportunity granted to restore the experience and we are delighted to hear that despite the circumstances the team has made such a lasting impression on you. We look forward to a long and fruitful relationship.
Thank you for being apart of the Oneplan Family.
Kind Regards,
Oneplan
Thank you for providing us with feedback on the matter.
We appreciate the opportunity granted to restore the experience and we are delighted to hear that despite the circumstances the team has made such a lasting impression on you. We look forward to a long and fruitful relationship.
Thank you for being apart of the Oneplan Family.
Kind Regards,
Oneplan
Oneplan Insurance's reply12 May 2022, 11:18
Official
Good day Edith,
Thank you for providing us with feedback on the matter.
We appreciate the opportunity granted to restore the experience and we are delighted to hear that despite the circumstances the team has made such a lasting impression on you. We look forward to a long and fruitful relationship.
Thank you for being apart of the Oneplan Family.
Kind Regards,
Oneplan
Thank you for providing us with feedback on the matter.
We appreciate the opportunity granted to restore the experience and we are delighted to hear that despite the circumstances the team has made such a lasting impression on you. We look forward to a long and fruitful relationship.
Thank you for being apart of the Oneplan Family.
Kind Regards,
Oneplan