Unhappy

I have been a client of Oneplan for 11/12 years. I have always been happy with their service, until recently. Before joining Oneplan I had a stroke, but fully recovered, with no lasting effects. I also had my tonsils removed at age 7, I am now 73. My policy never had a risk amount, but all of sudden Oneplan have loaded a risk amount over and above my monthly policy contributions. With no advance warning, if they had told me I would have questioned it. On phoning Oneplan to inquire about this amount, I was informed it was for "Pet Insurance", which is odd as I don't have a pet. This approach fron one Plan is **************** and I will take this further. Be very careful full if you join this company. They have added a n OTC to the policy, which has turned out to be a nightmare, even the pharmacist told me not to bother, as it was a waste of our time and effort. All for a cover of R280 per YEAR (go figure that) but Oneplan act as if its giving you a life saving benift. I am becoming increasingly unhappy with oneplan and their service.