1 reviews | Active since Jan 2017
Unhappy
<p>i have taken out my plan with oneplan for 4 months. account has been debited every month but to date i still have not received cards. I called them previously and was told i will get the card soon, i eventually got documents couriered but no cards. i called today again to let the know. i also informed the agent that i want to cancel and i want one plan to credit be for the months i was debited.</p> <p> </p> <p>I got a call to say that they will send me a card tomorrow in their cost.</p> <p> </p> <p>I DO NOT WANT THE CARD ANYMORE, I WANT MY MONEY AND TO CANCEL.</p> <p> </p> <p>If this is the service for cards what service will i get to use the cards in an emergency.</p> <p>NOT PREPARED TO TAKE THAT CHANCE.</p>
Dear Seleana
Thank you for voicing your concern. We have tried to call you on your cell phone.
We do apologise for the mix up. We have already issue a new card for you to be delivered by Friday this week.
We have already contacted the courier with regards to the card that was not originally delivered you. We will pass a credit for that card.
In an emergency situation a digital card is available to you on our One Plan App which is available to both Android and Apple based phones. This can be downloaded from either app stores.
The courier company will be in contact with you shortly.
King regards
One Plan
Dear Seleana
Thank you for voicing your concern. We have tried to call you on your cell phone.
We do apologise for the mix up. We have already issue a new card for you to be delivered by Friday this week.
We have already contacted the courier with regards to the card that was not originally delivered you. We will pass a credit for that card.
In an emergency situation a digital card is available to you on our One Plan App which is available to both Android and Apple based phones. This can be downloaded from either app stores.
The courier company will be in contact with you shortly.
King regards
One Plan
Thank you for getting back to me. I have been in meetings. I do not want the card, i would prefer to cancel and get credited please.
Thank you for getting back to me. I have been in meetings. I do not want the card, i would prefer to cancel and get credited please.