Unfair rejection on claim

I am a Oneplan pet policy holder and I made the decision to go with Oneplan after many great reviews from other pet parents.

My puppy got sick with stones in her large intestine and Oneplan refused to pay saying that she did not have an obstruction, even after the vet provided the reports stating there were stones found the Oneplan agent phoned the receptionist at the vet to ask if there was an obstruction. She then came to her own conclusion of there not being an obstruction and insinuating that we are adding that my pup had an obstruction after the fact.

Extremely disappointed in Oneplan’s service! As a pet parent I immediately took insurance to cover my pup when I got so that when she is sick I know her bills will be taken care of but now I have to worry over my sick pup and worry about incompetence from the insurer