SV
Sello V
1 reviews | Active since Jul 2021
08 Jul 2021, 09:50
Unfair Rejection of Claim
Got an accident few days after being insured with oneplan and upon my claim they said they cannot cover my claim because I didn't pay the Pro rata fee which was paid long ago, and I've sent then evidence thereafter. They then changed their statement and said claim is rejected due to non-validation. However, their App was not working on my phone and I went to their office to show that the App is not working. So now they blame it on me. Cheap is not always the best. Your services are cheap but pathetic
Helpful (0)
Replies (1)0
Replies (1)
Oneplan Insurance's replyOfficial
08 Jul 2021, 16:06Good day Sello,
Thank you for taking the time to bring this to our attention.
We sincerely apologize for circumstances under which your Hellopeter posting has reached us and we do apologize for the inconvenience caused. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
We have attempted to contact you on the listed number; however, it was to no avail.
Upon investigation we discovered that the pro-rata amount for your policy was paid using the incorrect reference therefore the funds took sometime to be allocated to the policy. Clients are informed that cover of the vehicle is conditional upon the uploading of the vehicle images via the Oneplan App and if you experience any issues, we will assist you in providing you with alternative solutions. Failure to upload the required images will result in claims being repudiated and cancelled at claims stage.
Certain terms and conditions are always applicable, and these are included in all policy documents before and during your experience with us. We will assist with all we can in line with our terms and conditions. Terms and conditions of the policy must be adhered to and app**** fairly for all clients, please note that this is by no means a ploy to refuse payment of the claim. We do have your best interests at heart.
Thank you for taking the time to bring this to our attention.
We sincerely apologize for circumstances under which your Hellopeter posting has reached us and we do apologize for the inconvenience caused. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
We have attempted to contact you on the listed number; however, it was to no avail.
Upon investigation we discovered that the pro-rata amount for your policy was paid using the incorrect reference therefore the funds took sometime to be allocated to the policy. Clients are informed that cover of the vehicle is conditional upon the uploading of the vehicle images via the Oneplan App and if you experience any issues, we will assist you in providing you with alternative solutions. Failure to upload the required images will result in claims being repudiated and cancelled at claims stage.
Certain terms and conditions are always applicable, and these are included in all policy documents before and during your experience with us. We will assist with all we can in line with our terms and conditions. Terms and conditions of the policy must be adhered to and app**** fairly for all clients, please note that this is by no means a ploy to refuse payment of the claim. We do have your best interests at heart.
Our compliance department has sent formal communication to your listed email address on the 04/06/2021. Please kindly review the documentation attached on the email. Should you have any further questions please kindly reply on that email and our compliance department will contact you.
Once again, we sincerely apologize for all that you have been through.
Kind Regards,
Oneplan
Oneplan
Oneplan Insurance's reply08 Jul 2021, 16:06
Official
Good day Sello,
Thank you for taking the time to bring this to our attention.
We sincerely apologize for circumstances under which your Hellopeter posting has reached us and we do apologize for the inconvenience caused. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
We have attempted to contact you on the listed number; however, it was to no avail.
Upon investigation we discovered that the pro-rata amount for your policy was paid using the incorrect reference therefore the funds took sometime to be allocated to the policy. Clients are informed that cover of the vehicle is conditional upon the uploading of the vehicle images via the Oneplan App and if you experience any issues, we will assist you in providing you with alternative solutions. Failure to upload the required images will result in claims being repudiated and cancelled at claims stage.
Certain terms and conditions are always applicable, and these are included in all policy documents before and during your experience with us. We will assist with all we can in line with our terms and conditions. Terms and conditions of the policy must be adhered to and app**** fairly for all clients, please note that this is by no means a ploy to refuse payment of the claim. We do have your best interests at heart.
Thank you for taking the time to bring this to our attention.
We sincerely apologize for circumstances under which your Hellopeter posting has reached us and we do apologize for the inconvenience caused. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
We have attempted to contact you on the listed number; however, it was to no avail.
Upon investigation we discovered that the pro-rata amount for your policy was paid using the incorrect reference therefore the funds took sometime to be allocated to the policy. Clients are informed that cover of the vehicle is conditional upon the uploading of the vehicle images via the Oneplan App and if you experience any issues, we will assist you in providing you with alternative solutions. Failure to upload the required images will result in claims being repudiated and cancelled at claims stage.
Certain terms and conditions are always applicable, and these are included in all policy documents before and during your experience with us. We will assist with all we can in line with our terms and conditions. Terms and conditions of the policy must be adhered to and app**** fairly for all clients, please note that this is by no means a ploy to refuse payment of the claim. We do have your best interests at heart.
Our compliance department has sent formal communication to your listed email address on the 04/06/2021. Please kindly review the documentation attached on the email. Should you have any further questions please kindly reply on that email and our compliance department will contact you.
Once again, we sincerely apologize for all that you have been through.
Kind Regards,
Oneplan
Oneplan