Unending issues at the start of policy

I have been a policyholder for about 1.5 weeks on one of their pet policies. The amount of issues from OnePlan a day after accepting the policy has been shocking. Honestly thinking of just canceling the policy instead of having to deal with their mediocre service and all the mistakes that they made. You can’t get anything solved on the whatsapp chats and everything is so disconnected that every person you call or speak to gives you another answer. Also a mission getting them to take responsibility for their own mistakes instead of forcing me to deal with the consequences of their mistakes. To name some things: 1. Charged me an extra R160 that I was not supposed to be charged. Battled for a week daily to get this sorted and only after I repeatedly contacted them did I get feedback. 2. Promised to get 30% discount on my first two premiums. Also had to battle to get this sorted after initiating the policy. After multiple people saying no I can’t have it finnally got feedback that it will be app****. Though not sure I trust that they will follow through after all the trouble I have had with them to get it sorted. No trust in them or their systems. 3. They messed up the underwriting for my pet on application. Contacted 3 times to fix it post acceptance. They failed to do it 2 times. Also not sure that it was acctually fixed this time around. 4. They messed up my policy start date. I was prorated to start on 8 August. Thus my waiting period was to start on that day. Guess they decided they dont want to, because now I have a call saying that the policy is only starting on september. Then why did I pay for August ? Again phoned for this, and they want my waiting period to instead start today instead of the date it was supposed to which was last week. Great when insurers force clients to bear the consequences of their actions. 5. For some reason their cards take 4 weeks to arrive and only ordered the end of each month? So I can only get my claim card 1 month after my waiting period ends and it is impossible to get it sooner ?

This has been the most disappointing and horrible start I have ever had with an insurer. They are disorganised and their systems seem too disconnected to acctually be of help. Feedback always takes hours or can only be the next day. I would not recommend them to anyone thinking of a new policy, their plans are nice but not worth the hassle I had to go through and I am still going through with them. Honestly OnePlan do better, multiple seperate issues that it feels like you make your customer take responsibility for sorting out. I can’t think I would have this much trouble with another insurer.