1 reviews | Active since Oct 2014
Unclear about their T&Cs!
Pensioner who thinks I need a medical plan as my pension is not substantial and need a plan that will assist me. At the signup stage you are promised the world and note my requirements were not huge; required peace of mind when admiration to hospital is needed and a medical plan to cover my scripted meds. So you sign up coz that’s what they promise you will get. However as always ALL lies! Meds not covered in full, the pensioner must still pay in a 2/3 portion! Then today I follow process by having to log-in and claims this small amount for my monthly meds, you get told no you exceeded your claim! I’m a pensioner how must I manage my meds and cover the rest of daily life costs? All the agent says sorry for the inconvenience - as always this is how the elderly are mistreated!
Thank you for taking our call and allowing us the opportunity to further explain with regards to the query.
We truly sympathize with the situation and we are sorry to hear of the circumstances under which your Hellopeter posting has reached us.
As per our discussion kindly note there are annual cover limits on all our cover types. Currently the annual cover limit for your scripted medication has been exceeded, Therefore the claim for scripted medication could not be loaded, however on the anniversary of your policy your cover limits will be renewed.
Certain terms and conditions are always applicable, and these are included in all policy documents before and during your experience with us. We will assist with all we can in line with our terms and conditions.
We have since proceeded to forward your details to our care consultant to contact you to further assist with more information on our higher plans.
Kind Regards,
Oneplan
Thank you for taking our call and allowing us the opportunity to further explain with regards to the query.
We truly sympathize with the situation and we are sorry to hear of the circumstances under which your Hellopeter posting has reached us.
As per our discussion kindly note there are annual cover limits on all our cover types. Currently the annual cover limit for your scripted medication has been exceeded, Therefore the claim for scripted medication could not be loaded, however on the anniversary of your policy your cover limits will be renewed.
Certain terms and conditions are always applicable, and these are included in all policy documents before and during your experience with us. We will assist with all we can in line with our terms and conditions.
We have since proceeded to forward your details to our care consultant to contact you to further assist with more information on our higher plans.
Kind Regards,
Oneplan