SC
Salomie C
1 reviews | Active since Sept 2022
28 Sept 2022, 10:34
Unbelievable!
So, when I took this cover I was told it's easy, you claim and your money is in your card immediately. So good news! Then I accidently lost my card. So I app**** for a new card which I will happily pay for, because my fur baby is covered. Right, so my baby got sick Sunday night, and I rushed him to the vet. Please note, I don't have extra cash around for this, that is why I got this cover. Anyway, now I must 7 - 14 (FOURTEEN) days for my claim to be processed. I do not have that luxury. I should have gone with outsurance, because I have been warned about oneplan on facebook but didn't listen. So now I am over R3000 short, which was supposed to be rent. The sad thing is I took this cover not to be in this situation, and now I am.
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Replies (3)0
Replies (3)
Oneplan Insurance's replyOfficial
28 Sept 2022, 11:24Good day Salomie,
We are sorry to hear of the circumstances under which your Hellopeter posting has reached us, and we do apologize for any inconvenience caused. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
Thank you for taking our call earlier and allowing us the opportunity to further discuss the matter at hand.
As per our telephonic conversation, kindly note that with regards to bank account refunds certain waiting periods are applicable due to the flow of business, therefore the standard turnaround time for bank refunds to reflect in your bank account is between 7 - 14 workings or sooner depending on the banks.
Certain terms and conditions are always applicable, and these are included in all policy documents before and during your experience with us. The terms and conditions of the policy must be adhered to and app**** fairly for all clients. We do have your fur-babies best interests at heart, and we will assist with all we can in line with our terms and conditions.
Kindly note that you will receive email communication once the claim has been finalized.
Once again, we apologize for any inconvenience caused.
Kind Regards,
Oneplan
We are sorry to hear of the circumstances under which your Hellopeter posting has reached us, and we do apologize for any inconvenience caused. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
Thank you for taking our call earlier and allowing us the opportunity to further discuss the matter at hand.
As per our telephonic conversation, kindly note that with regards to bank account refunds certain waiting periods are applicable due to the flow of business, therefore the standard turnaround time for bank refunds to reflect in your bank account is between 7 - 14 workings or sooner depending on the banks.
Certain terms and conditions are always applicable, and these are included in all policy documents before and during your experience with us. The terms and conditions of the policy must be adhered to and app**** fairly for all clients. We do have your fur-babies best interests at heart, and we will assist with all we can in line with our terms and conditions.
Kindly note that you will receive email communication once the claim has been finalized.
Once again, we apologize for any inconvenience caused.
Kind Regards,
Oneplan
Oneplan Insurance's reply28 Sept 2022, 11:24
Official
Good day Salomie,
We are sorry to hear of the circumstances under which your Hellopeter posting has reached us, and we do apologize for any inconvenience caused. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
Thank you for taking our call earlier and allowing us the opportunity to further discuss the matter at hand.
As per our telephonic conversation, kindly note that with regards to bank account refunds certain waiting periods are applicable due to the flow of business, therefore the standard turnaround time for bank refunds to reflect in your bank account is between 7 - 14 workings or sooner depending on the banks.
Certain terms and conditions are always applicable, and these are included in all policy documents before and during your experience with us. The terms and conditions of the policy must be adhered to and app**** fairly for all clients. We do have your fur-babies best interests at heart, and we will assist with all we can in line with our terms and conditions.
Kindly note that you will receive email communication once the claim has been finalized.
Once again, we apologize for any inconvenience caused.
Kind Regards,
Oneplan
We are sorry to hear of the circumstances under which your Hellopeter posting has reached us, and we do apologize for any inconvenience caused. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
Thank you for taking our call earlier and allowing us the opportunity to further discuss the matter at hand.
As per our telephonic conversation, kindly note that with regards to bank account refunds certain waiting periods are applicable due to the flow of business, therefore the standard turnaround time for bank refunds to reflect in your bank account is between 7 - 14 workings or sooner depending on the banks.
Certain terms and conditions are always applicable, and these are included in all policy documents before and during your experience with us. The terms and conditions of the policy must be adhered to and app**** fairly for all clients. We do have your fur-babies best interests at heart, and we will assist with all we can in line with our terms and conditions.
Kindly note that you will receive email communication once the claim has been finalized.
Once again, we apologize for any inconvenience caused.
Kind Regards,
Oneplan
SC
Salomie C's updateReviewer Update
29 Sept 2022, 09:07Hi Oneplan
I received a call from a mister Lamont (I think this is the correct spelling), who promised me quick feedback, which I received. Thank you, you turned my frown upside down! Thank you for your friendliness and explanation, and my apologies for my rudeness, stress is a bad thing.
Keep well
Salomie
I received a call from a mister Lamont (I think this is the correct spelling), who promised me quick feedback, which I received. Thank you, you turned my frown upside down! Thank you for your friendliness and explanation, and my apologies for my rudeness, stress is a bad thing.
Keep well
Salomie
SC
Salomie C's update29 Sept 2022, 09:07
Reviewer Update
Hi Oneplan
I received a call from a mister Lamont (I think this is the correct spelling), who promised me quick feedback, which I received. Thank you, you turned my frown upside down! Thank you for your friendliness and explanation, and my apologies for my rudeness, stress is a bad thing.
Keep well
Salomie
I received a call from a mister Lamont (I think this is the correct spelling), who promised me quick feedback, which I received. Thank you, you turned my frown upside down! Thank you for your friendliness and explanation, and my apologies for my rudeness, stress is a bad thing.
Keep well
Salomie
Oneplan Insurance's replyOfficial
29 Sept 2022, 12:28Good day Salomie,
Thank you for providing us with feedback on the matter.
We appreciate the opportunity granted to restore the experience and we are delighted to hear that despite the circumstances Larnell has made such a lasting impression on you, we will surely pass the message on. Please give our love to Junior.
Thank you for being a part of the Oneplan Family.
Kind Regards,
Oneplan
Thank you for providing us with feedback on the matter.
We appreciate the opportunity granted to restore the experience and we are delighted to hear that despite the circumstances Larnell has made such a lasting impression on you, we will surely pass the message on. Please give our love to Junior.
Thank you for being a part of the Oneplan Family.
Kind Regards,
Oneplan
Oneplan Insurance's reply29 Sept 2022, 12:28
Official
Good day Salomie,
Thank you for providing us with feedback on the matter.
We appreciate the opportunity granted to restore the experience and we are delighted to hear that despite the circumstances Larnell has made such a lasting impression on you, we will surely pass the message on. Please give our love to Junior.
Thank you for being a part of the Oneplan Family.
Kind Regards,
Oneplan
Thank you for providing us with feedback on the matter.
We appreciate the opportunity granted to restore the experience and we are delighted to hear that despite the circumstances Larnell has made such a lasting impression on you, we will surely pass the message on. Please give our love to Junior.
Thank you for being a part of the Oneplan Family.
Kind Regards,
Oneplan