NG
Nicole G
1 reviews | Active since May 2017
28 Nov 2019, 10:08
Unauthorized debit.
I have cancelled the policy with you guys. Why did you debit my account. This is an unauthorized and i will be taking further acting.
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Oneplan Insurance's replyOfficial
28 Nov 2019, 11:06Hi Nicole, Than you for allowing us an opportunity to resolve this matter. As per our telephonic discussion, we will ensure that this is fully investigated so that there are no further re-occurrences of the same nature. This is not the level of service that we aim to provide our clients with and profusely apologise for the inconvenience caused. We will ensure that a refund is processed to your account as a matter of priority and will continue to be in contact with you until this is fully resolved. Kind RegardsOneplan
Oneplan Insurance's reply28 Nov 2019, 11:06
Official
Hi Nicole, Than you for allowing us an opportunity to resolve this matter. As per our telephonic discussion, we will ensure that this is fully investigated so that there are no further re-occurrences of the same nature. This is not the level of service that we aim to provide our clients with and profusely apologise for the inconvenience caused. We will ensure that a refund is processed to your account as a matter of priority and will continue to be in contact with you until this is fully resolved. Kind RegardsOneplan