1 reviews | Active since Jul 2025
Unauthorized Bank Charge and Breach of Agreement
Dear Oneplan Team,
I am writing to express my disappointment with your service.
I was genuinely interested in your product and had a conversation with a representative who assured me that I would receive the mandate on the same day. However, it was only sent the following day. Upon reviewing it, I rejected the mandate as its contents did not reflect the agreement I had discussed.
To my shock, I have now discovered a bank charge from your side despite my clear rejection. This is completely unacceptable and unauthorized.
Please be advised that I consider this a serious breach of trust and potentially *****ulent behavior. If this issue is not resolved immediately with a full refund and written confirmation that no further charges will be made, I will be escalating the matter to my legal counsel and lodging a formal complaint on HelloPeter.
I expect a response within 24 hours.
Thank you for taking the time to bring this to our attention.
We are sorry to hear of the circumstances under which your Hellopeter posting has reached us and we do apologize for any inconvenience caused. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
We have reviewed your complaint and have attempted to contact you on the number listed, however, the call rings and goes to voicemail. Please advise of a convenient time to contact you so that we may discuss your concerns and assist further.
Once again, we truly apologize for the experience you've had and look forward to resolving the matter.
Kind regards,
Oneplan.
Thank you for taking the time to bring this to our attention.
We are sorry to hear of the circumstances under which your Hellopeter posting has reached us and we do apologize for any inconvenience caused. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
We have reviewed your complaint and have attempted to contact you on the number listed, however, the call rings and goes to voicemail. Please advise of a convenient time to contact you so that we may discuss your concerns and assist further.
Once again, we truly apologize for the experience you've had and look forward to resolving the matter.
Kind regards,
Oneplan.